Transportation Dispatch Supervisor

4 days ago


Hamilton, Ohio, United States CPC Logistics Inc Full time

CPC Logistics is seeking a Transportation/Dispatch Supervisor to supervise its Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, continually monitors service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of Transportation Management System – TMW and other communication tools.

Job Responsibilities:

  • Manages and coordinates the daily work of the assigned dispatch team from planning through execution.
  • Manage drivers and equipment to ensure schedules are met, on-time pickup and delivery is achieved.
  • Serve as the first point of contact for escalation of all on-route issues.
  • Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
  • Provide coaching and training to the dispatch team when required.
  • Ensure that dispatch personnel are effectively performing all procedures & functions for driver dispatch, driver and customer issue support & resolution, incident/accident, etc. Monitor the responses to support requests and ensure appropriate prioritization as directed by Management.
  • Communicate with Management as needed to maximize efficiency and resolve issues.
  • · Involved in the process of interviewing applicants for their direct report positions.
  • Involved in the performance review of direct reports, making recommendations regarding promotions and disciplinary action including discharge.
  • Maintain a professional demeanor and appearance.
  • Ensure overall compliance with various office policies such as: use of electronic devices, phone compliance, meal breaks and attendance.

Qualifications:

  • At least three (3) to five (5) years' successful supervisory experience preferred.
  • Knowledge of FMCSA / DOT regulations, laws and reporting requirements.
  • Ability to multi-task while managing a 24/7 dispatch operation.
  • Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.
  • Strong customer service skills and communication skills.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.
  • Excellent organizational, written and oral communication, and time management skills.
  • Basic computer skills including MS Office products. TMS and ELD system knowledge a plus.

CPC Logistics, Inc. is an Equal Opportunity Employer.



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