Field Services Manager

3 days ago

Alabaster, Alabama, United States CSC Serviceworks Full time
The CSC ServiceWorks Story:

We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Appliance Field Services Manager Monday - Friday 7:00am - 4:30pm

As a CSC Appliance Field Services Manager, you will oversee the installation and maintenance of plumbing systems and laundry equipment collections across various locations. This role requires leading a team to efficiently deliver, install, and troubleshoot equipment, including payment and monitoring systems, while ensuring adherence to high standards of safety, quality, and customer service.

Key Job Responsibilities:

Service and Collections

· Monitor weekly and daily collection routes to ensure adequate coverage

· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers

· Review, analyze, and create reports to monitor performance

· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies

· Perform ad-hoc collections work in the field (as needed basis)

Customer Support:

· Strengthen and maintain client relationships using multiple channels including in person, email, phone

· Represent the CSC brand by regularly visiting property managers to understand and solve their needs

· Provide customer service support, respond to inquiries, complaints, and requests as appropriate

· Monitor low net locations to assist in efforts to improve revenue

Inventory Management

· Manages and secures company assets including parts, inventory, vehicles, and machines at locations

· Oversee fleet maintenance to ensure ready supply of vehicles available for service

· Monitor vandalized locations and high-volume service call locations and work to improve performance

· Submit all billable service work and warranty/guarantees for parts on a timely basis

· Prepare billing to customers for parts as applicable

· Reconcile invoices for parts

Systems:

· Uses and understands systems, tools, and applications to manage work effectively

· Comfortable learning new technologies to drive efficiencies and accountability

Key Management Responsibilities:

· Recruit, hire, and onboard new team members while managing a team

· Delegate duties and assign/schedule work to meet deadlines

· Achieve annual financial objectives and monitors department level budgets

· Support employee development and provide training as needed

· Establish team and individual employee goals

· Manage employee performance to meet daily / weekly / monthly SLAs

· Authority to terminate or make a termination recommendation

· Implement, communicate, and maintain Company practices, policies, and procedures with team

· Train associates and onboard new hires

· Other duties assigned

Benefits & Perks:
  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance 
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more 
  • Education Reimbursement Program
  • Paid employee Referral program
What we're looking for:
  • Ability to pass pre-employment screening
  • Valid Driver's license
  • High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
  • Associate's Degree preferred
  • General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.
  • Valid DOT Certification a plus

Required Knowledge, Skills, and Abilities:

  • Ability to communicate with clients, de-escalate issues, and find solutions
  • Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information to management and groups of employees
  • Ability to work with a variety of mathematical concepts
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of instructions
  • Strong Microsoft Office skills

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

  • National Field Service Manager

    9 hours ago

    Alabaster, Alabama, United States Diedre Moire Corp. Full time

    Field Service Manager - Industrial Machinery - Alabaster, ALField Service Manager Supervisor Director Manufacturing Production Line Machinery Automation Automated Assembly Fabrication Processing Packaging _. Shall manage the service and installation of highly automat

  • National Field Service Manager

    21 hours ago

    Alabaster, Alabama, United States Diedre Moire Full time

    Field Service Manager - Industrial Machinery - Alabaster, AL Field Service Manager Supervisor Director Manufacturing Production Line Machinery Automation Automated Assembly Fabrication Processing Packaging _. Shall manage the service and installation of highly automated industrial production lines into manufacturing environments. Activities: Plan, coordinate...

  • Field Operations Manager

    2 days ago

    Alabaster, Alabama, United States Asplundh Tree Expert Full time

    Job OverviewAs a Regional Manager at Asplundh Tree Expert, you will play a vital role in overseeing the successful execution of large and complex projects. Your primary responsibilities will include establishing work plans, arranging staff, and ensuring timely project completion within budget.Key ResponsibilitiesEvaluate project proposals to determine...

  • Superintendent - Plant Services

    2 days ago

    Alabaster, Alabama, United States Spectrum Environmental Services Inc Full time

    Job Description Job Description Summary of Position:Spectrum Industrial Services, Inc., an established firm spanning more than 30 years in business and with offices in Mobile, and Birmingham, Alabama; is seeking an experienced Superintendent who will be responsible for overseeing daily operations at a worksite to ensure the completion of projects in a safe...

  • Field Services Supervisor

    5 days ago

    Alabaster, Alabama, United States CSC Serviceworks Full time

    Company OverviewCSC ServiceWorks is a leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our company offers a unique opportunity to work with a dedicated team of professionals who are committed to delivering exceptional results.

  • Service Manager Industrial Equipment

    1 hour ago

    Alabaster, Alabama, United States Diedre Moire Corp. Full time

    About the Role:Diedre Moire Corp. is seeking an accomplished Service Manager to oversee the installation and maintenance of industrial equipment in Alabama.Job Description:This key position involves managing a team of skilled technicians and overseeing the installation and servicing of industrial machinery, ensuring high-quality results and meeting project...

  • Superintendent - Plant Services

    6 days ago

    Alabaster, Alabama, United States Spectrum Environmental Services Inc. Full time

    Job Description Job Description Summary of Position:Spectrum Industrial Services, Inc., an established firm spanning more than 30 years in business and with offices in Mobile, and Birmingham, Alabama; is seeking an experienced Superintendent who will be responsible for overseeing daily operations at a worksite to ensure the completion of projects in a safe...

  • Superintendent - Plant Services

    3 days ago

    Alabaster, Alabama, United States Spectrum Environmental Services Inc. Full time

    Summary of Position:Spectrum Industrial Services, Inc., an established firm spanning more than 30 years in business and with offices in Mobile, and Birmingham, Alabama; is seeking an experienced Superintendent who will be responsible for overseeing daily operations at a worksite to ensure the completion of projects in a safe and efficient manner. Their...

  • Manufacturing Services Executive

    7 hours ago

    Alabaster, Alabama, United States Diedre Moire Full time

    About Our CompanyDiedre Moire Corporation is a dynamic and growing company that values innovation and excellence. We are committed to providing our clients with the best possible service and support.Job OpportunityWe are seeking an experienced Field Service Manager to join our team. In this role, you will have the opportunity to work with a talented team of...

  • Natural Resources "Paid" Internship

    1 day ago

    Alabaster, Alabama, United States Spectrum Environmental Services Inc Full time

    Job Description Job Description Spectrum Environmental, Inc. is an established environmental consulting firm spanning more than 30 years in business with offices in Mobile, Alabama; Birmingham, Alabama; and Nashville, Tennessee. We are seeking a motivated individual who desires to learn, grow, and develop alongside a multi-faceted team of environmental...

  • Production Line Manager

    19 hours ago

    Alabaster, Alabama, United States Diedre Moire Full time

    About UsAt Diedre Moire Corporation, we are committed to providing top-notch services to our clients. As a Field Service Manager, you will be responsible for overseeing the installation and maintenance of highly automated industrial production lines.Responsibilities- Plan, coordinate, and direct the overall activities of installation, service, and...

  • Regional Manager

    1 day ago

    Alabaster, Alabama, United States Asplundh Tree Expert Full time

    Description Job Title: Regional ManagerThe Regional Manager reviews the project proposals or plans to determine the time frame, funding limitations,procedures for accomplishing the project, staffing requirements, and allotment of available resources tovarious phases of a project. Job Type: Full-Time +, ExemptPay: Competitive, SalaryBenefits:Benefits...

  • Regional Manager

    4 days ago

    Alabaster, Alabama, United States Asplundh Tree Expert Full time

    Job Title: Regional ManagerThe Regional Manager reviews the project proposals or plans to determine the time frame, funding limitations,procedures for accomplishing the project, staffing requirements, and allotment of available resources tovarious phases of a project. Job Type: Full-Time +, ExemptPay: Competitive, SalaryBenefits:Benefits Available and Vary...

  • Unit Manager

    4 weeks ago

    Alabaster, Alabama, United States Diversicare Healthcare Services & Diversicare Ther Full time

    OverviewJoin our team at Diversicare as a Unit Manager and take the next step in growing your clinical leadership career.At Diversicare, we value our employees and provide opportunities for growth and career advancement. Our Unit Managers have the opportunity to advance their clinical leadership skills through our Clinical Career Ladder. We also offer...

  • Social Services Supervisor

    3 weeks ago

    Alabaster, Alabama, United States Diversicare Healthcare Services & Diversicare Ther Full time

    OverviewSmile, You've Found Us*Seeking a Licensed Social Worker Supervisor at The Healthcare Center at Buck Creek, a 198 bed nursing home in Alabaster.Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply.We build on trust, respect, customer focus, compassion, diplomacy,...

  • Project Management Executive

    2 days ago

    Alabaster, Alabama, United States Asplundh Tree Expert Full time

    Job DescriptionThe Regional Manager at Asplundh Tree Expert is responsible for overseeing the successful execution of projects, managing budgets, and ensuring timely completion. Key responsibilities include:Key ResponsibilitiesEstablish work plans, arrange staff, and manage project timelines.Develop and implement project plans, methodologies, and...

  • Branch Manager

    7 hours ago

    Alabaster, Alabama, United States Ironclad Environmental Solutions Full time

    Ironclad Environmental Solutions is America's Top Choice for specialty containment needs. We provide waste management services and specialty-containment solutions to a wide range of industrial sectors throughout the US. Ironclad Environmental Solutions has that small company feel, with the resources a big company can supply. If you're reliable, trustworthy,...

  • CCTV Operator/Sewer Camera Professional

    2 days ago

    Alabaster, Alabama, United States Spectrum Environmental Services Inc Full time

    Job Description Job Description Your role as a CCTV camera operator /Sewer Camera Professional is to operate a closed-circuit television truck and utilize robotics to televise a sewer collection pipes in accordance with PACP standards.The CCTV (Closed Caption Television) camera is a robotic machine with a mounted camera to inspect storm and sanitary sewer...

  • Scale Service Technician

    2 weeks ago

    Alabaster, Alabama, United States American Equipment HR LLC Full time

    :MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.We also believe that our...

  • Scale Service Technician

    3 weeks ago

    Alabaster, Alabama, United States American Equipment HR LLC Full time

    :MTA Weighing Group, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.We also believe that our...