Banquet Manager

5 days ago

Coronado, California, United States Loews Hotels, LLC Full time
Banquet Manager

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific

  • Assists in the development of all banquet department schedules, forecasts and budgets
  • Administers all departmental guidelines, policies and procedures
  • Responsible for smooth, efficient, cost effective operation of all banquet food service functions, to include; labor management, equipment inventory control, proper preparation of banquet check
  • Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations
  • Reviews daily payroll report/records, ensures labor costs conform to established guidelines
  • Maintains banquet server gratuity information, prepares transmittal for submission to payroll department
  • Assists in the interviewing and selection of departmental employees
  • Trains, appraises, coaches, counsels, and disciplines departmental employees according to Loews Hotels standards
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
  • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
  • Assists in the establishment of appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
  • Ensures the security and maintenance of all banquet equipment and supplies
  • Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotel
  • Communicates daily with Banquet Chef and Captains to obtain/provide current status of daily activities/functions and information regarding upcoming events
  • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
  • Responds to guests complaints/comments in a positive, professional manner
  • Attends/conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities
  • Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations
  • Three to five years progressive management experience in large up-scale, hotel or convention center banquet operations
  • Certifications; 'Certified Food Manager', 'TIPS' or equivalent responsible vendor
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Effective management, leadership, organizational and communication skills
  • Ability to work flexible schedule to include weekends and holidays
Salary range for this position, based on experience, is $68,640.00 to $82,500.00.

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