Product Manager, Customer Insights and Analysis

7 days ago

Dublin, Ohio, United States Hispanic Technology Executive Council Full time

What SOURCE Generics Program contributes to Cardinal Health

The Product Manager, Customer Insights & Analysis executes strategies to differentiate Cardinal Healths SOURCE Generics Program to grow revenue, market share, and customer awareness. Based on strategies and initiatives outlined by the Sr. Program Managers, the Product Manager coordinates cross-functionally to gain insights and alignment across relevant stakeholders, manages relationships with customers, and reports on the performance of SOURCE Generics Program. This position will manage a regional territory, a group of customers, or a Class of Trade to support customer needs, issues, help to maximize program incentives, provide program visibility, communications, and share industry insights.

Location - Targeting individuals local to Central Ohio (as this team operates in-office Tuesday through Thursday each week, with Monday and Friday being work-from-home days)

Responsibilities

Customer Needs Identification: Understanding and analyzing customer needs and preferences.

  • Market Research: Conducting market research to identify opportunities and trends.
  • Product/Service Offering: Developing and launching products/services that meet identified customer needs.
  • Pricing: Determining the optimal pricing strategy for products/services.
  • Positioning: Defining the value proposition and positioning of products/services in the market.
  • Branding: Building and managing a strong brand identity for products/services.
  • Distribution: Establishing effective distribution channels to reach target customers.

The goal of these activities (including the below) is to drive customer loyalty, sales growth, and improved profitability.

  • Monitors, understands, and supports SOURCE Generics Program compliance, key performance indicators, contract requirements, incentives, and related program activities.
  • Summarizes and coordinates with Sr. Program Managers to clearly communicates key performance indicators and provides insight into program performance.
  • Creates COT specific reporting, analyzes opportunities, and proactively shares key findings during regular meetings with Sr. Program Managers, monthly Sales calls, and meetings with internal stakeholders.
  • May participate in industry conferences and other events in order to promote Cardinal Healths products and services and to stay abreast of market developments.
  • Executes general contract management and administrative duties and general support for senior staff members as needed. Such as Research and resolves sub logic, contract and program attachment, pricing, supply and formulary questions for SOURCE Generics Program items
  • Develops relationships with customers, buying groups, and internal stakeholders to promote and identify opportunities surrounding the program; this includes, but not limited to, quarterly business reviews, regional sales meetings, conference calls, trainings and customer visits

Qualifications

  • Targeting individuals with prior customer (or supplier) facing experience and who bring an analytical mindset (expertise in areas of Business, Finance, or Supply Chain), preferred
  • Pharma industry background, or experience with generic pharmaceuticals, a plus
  • Knowledge of enterprise systems is preferred (e.g., SAP, Vendavo, Business Objects, Google Looker)
  • Targeting individuals eager to learn and provide value for customers (and internal stakeholders). Looking for critical thinkers willing and able to communicate effectively. Looking for a problem solver who takes pride in maintaining a high level of attention to detail in everything they do.
  • Strong Financial acumen
  • Excellent computer skills with emphasis in Word, Excel, and PowerPoint

What is expected of you and others at this level

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Automate business processes to save time and boost efficiency. Maximize organizational efficiency with proven tools
  • Solutions are innovative and consistent with organization objectives
  • Completes work; independently, minimal oversight, receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues

Anticipated Pay Range $79, ,500.00 USD

Bonus Eligible - No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 03/31/2025 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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