Inside Sales Manager

Who we are:Are you looking to being part of a company where you will be at the helm of your own career? At Genetec you will be encouraged to ask questions, share your ideas and to be independent. We believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 2000 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Is being part of an inclusive, equal opportunity employer important to you? It is for us Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - each other Job overview:The Inside Sales Manager is responsible for leading and developing a team of Inside Sales Representatives to drive revenue growth, strengthen customer relationships, and support Genetec’s channel-centric go-to-market strategy. This role oversees day-to-day sales operations, ensures high-quality pipeline generation, and collaborates closely with field sales, marketing, channel partners, and customer support to maximize Genetec’s market presence across all product lines, including Security Center, cloud offerings, and related solutions. Your day at a glance:Recruit, train, mentor, and coach a team of Inside Sales Representatives (ISRs) Set performance expectations, KPIs, and development plans to ensure continuous improvement Conduct regular team meetings, one-on-ones, and performance reviews Foster a collaborative, data-driven, customer-focused team culture Oversee inbound and outbound sales activities to ensure robust lead qualification and opportunity creationEnsure the team meets pipeline quotas and supports revenue targets for assigned territoriesMaintain high standards of responsiveness, follow-up, and opportunity management within the CRM Collaborate with Regional Sales Managers and Territory Managers to align inside sales efforts with field strategies Support Genetec’s channel partners (integrators, distributors, VARs) by ensuring ISRs provide timely product information, quotes, and opportunity updates Guide ISRs to strengthen relationships with end users and partners through proactive communication Help ensure partner compliance with Genetec programs, pricing structures, and certification requirementsMonitor inside sales metrics (lead conversion rates, call activity, pipeline velocity, etc.) and present performance data to leadership Work with Marketing to optimize lead distribution, nurture programs, and campaign follow-through Ensure accurate forecasting and data integrity in the CRM (, Salesforce)Identify and implement process improvements, automation opportunities, and best practices Partner with Product Management to enable ISRs on updated features, roadmap, and value propositionsWork with Customer Service and Technical Support to ensure seamless handling of pre-sales inquiries Coordinate with Finance & Operations to support pricing approvals, quote accuracy, and sales processesWhat makes you a great fit:5–10 years of experience managing a sales region or territory with proven success in meeting revenue targets Demonstrated experience leading high-performing teams, including coaching, mentoring, and developing people Strong onboarding skills with the ability to accelerate ramp-up time for new team membersSolid understanding of CRM systems and B2B sales processes Experience with regional planning, forecasting, and executing against revenue goalsSkilled in analyzing pipeline, performance metrics, and regional sales data to drive strategyAbility to work effectively across departments and contribute to strong cross-functional collaborationExcellent presentation skills with the ability to clearly communicate strategy, performance, and expectations Comfortable interfacing with senior management and representing the inside sales function Willingness to travel up to 50%Demonstrated ability to work in a dynamic, fast-paced environment with evolving priorities Let’s talk perksAttractive compensation package with 401K matchTraining Tuition Reimbursement ProgramWork-life balance with a flexible working scheduleWe know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise usThank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.