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Customer Service Rep. I
1 week ago
Position type: Full-time Contract, potential contract to hire
Duration: 6+ months
Location: Remote
Position: Customer Care Coordinator
As a Customer Service Rep, your responsibilities:
Summary: The main function of a call centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Call centre, monitored queue position People to those that have call centre experience previously Previous experience with computer applications, such as MS Outlook or data entry software.Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required Call Centre Experience is required Bilingual preferred Thank you
ANSHDHA JOHARI
Associate Recruitment
: (+1)
:
PAY RANGE AND BENEFITS:
Pay Range*: $17/hr to $18/hr.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
