Director, Global Service
2 days ago
Key ResponsibilitiesStrategic Leadership Develop and implement a strategic vision for global service and support aligned with corporate goals. Lead, mentor, and develop a high-performing team, fostering a culture of excellence. Provide oversight of deployment functions managed by the Managed Services partner. Enable, certify, and ensure compliance of RTQA global distributor and service partner networks. Create functional strategies and objectives for service operations. Develop budgets, policies, and procedures to support infrastructure and scalability. Data-Driven Decision Making Leverage data analytics to monitor performance and drive efficiency improvements. Implement and maintain KPIs to assess service effectiveness and predict challenges. Monitor and report service metrics, including customer feedback and product/service trends. Operational Excellence and Scalability Hold regional directors and Managed Services partners accountable for operational execution. Drive process improvement, cost optimization, and operational efficiency. Guide strategic decisions using forecasting and customer health tracking (e.g., NPS). Implement scalable global support structures to accommodate growth and demand. Change Management Lead organizational change initiatives to align service delivery with customer experience goals. Promote training programs to enhance employee experience and customer-centricity. Ensure compliance with regulatory requirements (e.g., ISO 13485:2016). Team Development Build and maintain a high-performance leadership team. Lead hiring, training, retention, and performance management. Develop incentive and retention programs to foster customer loyalty. Collaborate with Managed Services leaders in staff development. Foster diversity, inclusion, and a supportive work environment. Cross-Functional Collaboration Coordinate with supply chain, distributors, and sales teams to improve service delivery. Collaborate with marketing and sales to maximize revenue and customer engagement. Maintain in-depth knowledge of company brands, systems, and processes. Customer Engagement Develop procedures for handling customer correspondence and complaints. Monitor and respond to consumer-initiated online feedback and platforms. Schedule internal meetings to address and resolve customer concerns. Qualifications 10+ years of experience in global technical support and field service leadership. Extensive experience managing global technical distributor partnerships. Background in the medical radiation industry. Strong understanding of regulatory compliance (e.g., ISO 13485:2016). Experience in process improvement methodologies. Working knowledge of Salesforce and other ERP Systems. Preferred Skills Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Strategic thinker with problem-solving and project management expertise. Adaptable, collaborative, and customer-focused mindset. Creative and flexible approach to process design and delivery.
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Director, Global Service
2 days ago
Melbourne, Florida, United States Mirion Technologies Jobs Full time $100,000 - $250,000 per yearKey ResponsibilitiesStrategic LeadershipDevelop and implement a strategic vision for global service and support aligned with corporate goals.Lead, mentor, and develop a high-performing team, fostering a culture of excellence.Provide oversight of deployment functions managed by the Managed Services partner.Enable, certify, and ensure compliance of RTQA global...
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Director, Global Service
1 week ago
Melbourne, FL, United States Mirion Full timeDescription Key Responsibilities Strategic Leadership Develop and implement a strategic vision for global service and support aligned with corporate goals. Lead, mentor, and develop a high-performing team, fostering a culture of excellence. Provide oversight of deployment functions managed by the Managed Services partner. Enable, certify, and ensure...
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Director, Global Service
2 weeks ago
Melbourne, FL, United States Mirion Full timeDescription Key Responsibilities Strategic Leadership Develop and implement a strategic vision for global service and support aligned with corporate goals. Lead, mentor, and develop a high-performing team, fostering a culture of excellence. Provide oversight of deployment functions managed by the Managed Services partner. Enable, certify, and ensure...
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Global Director, Anti-Corruption
2 weeks ago
Melbourne, United States L3Harris Technologies Full timeA leading defense company is seeking a Director & Associate General Counsel for Anti-Corruption and Antitrust. The role focuses on leading global compliance programs and ensuring adherence to U.S. and international laws. Ideal candidates will have a JD and over 12 years’ experience in compliance. The position offers competitive salary and opportunities for...
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IP Service Activation Engineer
2 weeks ago
Melbourne, United States Insight Global Full timeInsight Global is looking for five Service Activation Engineers to support a large modernization project across 4,000+ sites. The Engineers will execute and document formal acceptance testing of products and services per program requirements. They will interface with both Telco providers and field technician for real time troubleshooting and configuring...
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Melbourne, United States Innovent Global Full timeInnovent Global is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Melbourne, Florida. Job Description & Requirements Specialty: PCU - Progressive Care Unit Discipline: RN Duration: 13 weeks 36 hours per week Shift: 12 hours, days, nights Employment Type: Travel 1 year experience, EPIC, ACLS, BLS, NIHSS required Innovent...
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Melbourne, United States Innovent Global Remote Work Freelance Full timeInnovent Global is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Melbourne, Florida.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, nightsEmployment Type: Travel1 year experience, EPIC, ACLS, BLS, NIHSS requiredInnovent Global Job...
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Melbourne, United States Innovent Global Full timeInnovent Global is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Melbourne, Florida. Job Description & RequirementsSpecialty:PCU - Progressive Care Unit Discipline:RN Duration:13 weeks 36 hours per week Shift:12 hours, days, nights Employment Type:Travel 1 year experience, EPIC, ACLS, BLS, NIHSS required Innovent Global...
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Melbourne, United States Innovent Global Remote Work Freelance Full timeInnovent Global is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Melbourne, Florida.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, nightsEmployment Type: Travel1 year experience, EPIC, ACLS, BLS, NIHSS requiredInnovent Global Job...
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Melbourne, United States Innovent Global Remote Work Freelance Full timeInnovent Global is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Melbourne, Florida.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, nightsEmployment Type: Travel1 year experience, EPIC, ACLS, BLS, NIHSS requiredInnovent Global Job...
