Field Service Supervisor

Description :KEY RESPONSIBILITIES:• Manage day to day performance of field service technicians including routing and dispatching responsibility. Ensure Field Service technicians are delivering consistent, strong customer satisfaction, which is aligned with the corporate strategy, including technical and soft skills.• Utilize data to ensure successful achievement of Field Service goals/objectives to ensure goals/objectives are being exceeded. Make recommendations for appropriate staffing levels, skill sets, and training within each service market.• Resolve escalated customer concerns, including extensive research relating to the entire service event from delivery to post service. Ensure that proper follow up is provided to customers by Field Service Technicians and Customer Care.• Maintains all company owned assets including cell phone, laptop, tools, reporting any concerns to Field Services Manager immediately.• Review and approve expenses monthly for direct reports. Control budget expenditures within the scope of field related costs. Manage spending limits for company issued credit cards.• Schedule, coordinate and deliver trainings on all aspects of the field business, including full product life cycle.• Responsible for hiring decisions. Responsible to issue performance management objectives, reviews, and any applicable corrective action.SCOPE & IMPACT:Supervise up to 16- 20 remote direct reports. Responsible for the productivity, efficiency, training, and development of each direct report. Responsible to provide nationwide outside field customer service on our products while controlling expenses and maintaining a high level of efficiency. Maintain a fleet of 16-20 service vehicles. Working cross functionally to ensure Delivery, Quality, Comfort Care, and R&D are aligned to provide excellent field service.MINIMUM REQUIREMENTS:• Bachelor’s degree in supply chain, Business Management or related field, with 4-6 years of relevant experience or equivalent.• 1-3 years supervisory/leadership experience.• Written & Oral Communication Skills to a large audience• Customer-facing field service experience• Solid Microsoft Office skills• Valid US issued driver's license• Maintain acceptable driving record that meets company expectations.• Previous in-home repair or installation experience• Proven Leadership skills• Up to 50% travel.PREFERRED REQUIREMENTS:• Furniture repair experience• Advanced database skillsSUPERVISORY RESPONSIBILITIES: Responsible for directing other employees’ daily work activities and to undertake the following employment actions: hiring, termination, corrective action and performance reviews.PHYSICAL DEMANDS/WORK ENVIRONMENT:Office environment / no specific or unusual physical or environmental demands. Often required to stand and walk. Subject to inside/outside environmental conditions.CORE ATTRIBUTES:Communicate TransparentlyLead the TeamImpact and InfluenceDeliver ResultsCoach and DevelopAt La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.Weekly Hours:40Base Compensation Range: $72,500 - $109,800Benefits for Employees in the US:Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick timeMore information can be found via: 2025 La-Z-Boy Benefits OverviewAt La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at