Collections & Recovery 3
2 weeks ago
Contact past due customers, at various levels of delinquency, to determine and understand the customer's circumstances, negotiate payment arrangements, assess risk to the company and provide service to the customer. Ability to effectively manage various collection strategies. Responsible for analyzing funded credit risk through the general maintenance of existing customers.
How You'll Make an Impact:
Outbound/ Inbound Collection Calls: Contact customers with delinquent accounts.
Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
Interprets (understands) customer's needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
Identify options to bring their accounts into good standing.
Assist customer with repayment choices using standardized payment plans.
Engages in on-going education with customers on terms and conditions, alternative payment methods.
Manages & deescalates conflict when speaking to a customer.
Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
Manages delinquencies from rolling to the next level.
Maintain, monitor, and generate aging reports from database.
Experience You'll Bring:
3-5 years extensive Collections experience
Bachelor's Degree or the equivalent combination of education and work experience
Skip tracing knowledge and experience
Demonstrated ability to influence customer behavior through negotiation and persuasion
Working knowledge of FDCPA and any other applicable Federal laws
Accounting knowledge and experience
Effective oral, written, and persuasive communication skills
Analytical skills
Sound decision making/judgment
Flexible/Adaptable to change
Desire to impact/influence others positively
Results Oriented
Detail Oriented
Maintain Confidentiality
Organized/Time Management ability
Intermediate knowledge of Excel/Access
Ability to think conceptually
Ability to be productive while maintaining quality
Self-motivated
Team Oriented
Must pass a successful background investigation
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $19.00 - $25.00-
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