Administrative Support

Job Summary: Our organization contributes to mission success by serving as a security resource to partner and collaborate with stakeholders. Our commitment includes fulfilling security requirements, delivering exceptional customer service and providing comprehensive training. Security Information & Awareness works to mitigate risk and ensure timely effective solutions. We are seeking an experienced, proactive, individual to join our Security Connection Team In this role, you will serve as a Security Connection Representative for the Security Connection telephone help-line. You will play a vital role as a liaison between various customers and security program staff in answering security related questions. Responsibilities Job Responsibilities: On any given day, you may be called on to: Answers phone calls, emails and/or instant messages to provide answers related to safeguards andsecurity program requirements and polices, as well as identify other corporate resources to assist our members of the workforce. Maintains current knowledge of security procedures, equipment standards, and technology,encompassing multiple security subject areas. Employs in-depth interview techniques to ascertain the customer needs. Accurately disseminates security-related information to members of the workforce through effective verbalor written communications. Reviews and updates program documents and related security knowledge base articles. Works closely with the Security Incident Management Program (SIMP) team to assist receiving initial calls and provide administrative support to help with potential incidents of security of concern. Collaborates with the Security Awareness Team, and Security Communication/Outreach points of contact to aid in effective small and broader communications. Assists with development of metrics that are used to track and trend data. Regularly collaborates with program points of contact from various Safeguards & Security topical areas to ensure content provided to the community is accurate. Qualifications Minimum Qualifications: High school diploma plus five (5) or more years of related experience; or equivalent combinationof education and experience. Three (3) years of customer service-related experience Ability to obtain and maintain an active DOE Q security clearance. Desired Qualifications: Experience providing excellent customer service with a strong customer focus to a diverse community. Experience with providing call center and/or help-desk related support. Demonstrated ability to work effectively with other team members, but also independently (with minimalsupervision), in a fast past paced, dynamic environment while meeting short deadlines/deliverables. Computing skills to include experience with MS Office, SharePoint and WordPress. Knowledge and experience in one or more security topical areas (., Information Security, PhysicalSecurity, Personnel Security, Incidents of Security Concern) Familiarity with federal security policies (., directives, code of federal regulations) Broad understanding of programs, policies, organizations, procedures, and administrative systems. Demonstrated ability to solve problems and achieve results. Physical Demands: If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sub-contractor you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sub-contractor, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Job: Security, Intelligence & Defense Analysis Travel: None Organization: AIS - Akima Infrastructure Services Clearance: Able to Obtain DOE Q Work Type: On-Site Remote: No ReqID: 2024-12296