Senior Partner Support Specialist

Job DescriptionThe Senior Partner Support Specialist plays a key role in supporting the Wholesale Sales Channel by serving as a primary resource for our wholesale partners and their assigned Account Executives. This position is responsible for providing guidance on loan scenarios, system functionality, and file flow, as well as maintaining oversight of partner pipelines to ensure loans progress efficiently and within established SLAs. The Specialist also supports partner onboarding, delivers training, assists with issue resolution, and performs administrative functions within ReverseVision and QuantumReverse. This role helps drive a smooth and productive experience for partners while supporting the broader goals of the Wholesale Sales Team.Essential Functions/Specific Duties: Conduct New Partner Welcome Calls, providing a clear overview of loan submission, the sale process, and how to effectively work with Longbridge.Serve as a primary partner support resource- answer scenario questions, address file-specific issues, assist with conditions, and guide partners on the use of ReverseVision and QuantumReverse (including loan input).Deliver frequent training to partners via email, phone, and Teams screensharing on topics such as:Using QuantumReverseStructuring loansSubmitting complete, compliant filesProvide support and guidance to other members of the Partner Support Specialist (PSS) teamAct as a backup to the Partner Support Manager when needed.Track and maintain up-to-date knowledge of all loans in the pipeline for assigned partners.Ensure loans move through the process efficiently and within established SLAs.Provide direct support to assigned Longbridge Account Executive(s).Serve as a backup for Partner Support Administrator when necessary.Perform administrative and maintenance tasks in ReverseVision and QuantumReverse to ensure complete and accurate partner setup.Maintain ongoing proactive communication and relationship-building with partners in collaboration with the Wholesale Sales Team.Perform any additional duties as assigned by management.5-10 years Reverse Mortgage experience, preferably in both partner support and processing highly preferred.   QualificationsSkills:Strong self-motivation with the ability to work independently.Proactive problem-solving abilities with strong analytical skills.Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new software.Comprehensive proficiency with ReverseVision and QuantumReverse.Familiarity with Comergence and Salesforce.Expert-level understanding of reverse mortgage products, guidelines, and processes.Excellent communication skills, both verbal and written.High attention to detail with strong organizational skills.Comfortable speaking with partners on the phone and through virtual meetings.Ability to work effectively as part of a team.Competencies:Strong interpersonal communication, especially through email and phoneCustomer service-driven approachAnalytical and solution-focused mindsetTeam collaborationAdaptability and flexibilityConditions of Work: Overtime may be requiredTravel may be required on an infrequent basisPosition requires working at a computer for long periods of timeAdditional InformationWorking in a growing and dynamic industryFull benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts401(k) with company matchPaid time offThis is a non exempt roleTarget base salary range is $60,000/year, which is based on various factors including skills and work experience.In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance.LBF is an EEO/AA/Vet/Disabled EmployerPlease note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.