Customer Service Representative

The Customer Service Representative role is an exciting opportunity to support the Sherman, TX, Emerson team. You will guarantee a positive customer experience, building strong relationships with our customers in every interaction, whether by phone or email. You will ensure quick and reliable processing of customer requests, as well as manage speedy and knowledgeable responses to assist customers at any stage of the order and proactively solve any problems. In This Role, Your Responsibilities Will Be:  Providing superior customer service by managing all aspects of the customer perception utilizing customer relationship techniques and communication skills.  Coordinating with Applications Engineering, Project Management, Logistics and Exports to establish acceptable dates for quotes, express, FAST, and pre-com orders.  Reviewing and researching customer inquiries and issues and following up, with every customer request within 24-48 hours. Facilitating customer expediters and inspectors when required and follows through to acquire shipment and inspection releases.  Who You Are:  You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You provide timely and helpful information to individuals across the organization. You identify and seize new opportunities. You build and deliver solutions that meet customer expectations. You carefully consider all relevant factors and use appropriate decision-making criteria and principles. For This Role, You Will Need: Associates degree or four years of experience in Customer Service with direct customer contact responsibilities Strong organizational, planning, and communication skills  Strong critical thinking skills as well as effective problem-solving skills  Legal authorization to work in the United States - sponsorship will not be provided for this position. Preferred Qualifications That Set You Apart: Two (2) years of experience with Material Requirement Planning (MRP) and manufacturing business systems including Oracle Understanding of Lean Manufacturing knowledge and tools Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.  We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Our Location:  Sherman, TX, offers the charm of a small town with the conveniences of a city. Located in North Texas less than an hour from the Dallas-Fort Worth Metroplex, Sherman offers a diverse range of outdoor recreational activities, including boating, fishing, and hiking. Sherman's low cost of living, excellent schools, and close proximity to Lake Texoma make it an ideal place to call home #LI-BS