Aquatics Operations Manager

Posting Details Job Details Description Education & Qualifications: Must be at least 18 years of age with a high school diploma or GED. A Bachelor’s Degree in Recreation Management, Aquatics, Hospitality, or a related field is strongly preferred. A minimum of 1 to 5 years of experience in aquatic operations or waterpark management is strongly preferred, along with prior supervisory or leadership experience. Must have strong leadership, communication, and customer service skills, and be able to respond effectively to emergencies while maintaining professionalism. Knowledge of Ellis & Associates standards, safety regulations, and basic administrative functions such as scheduling, documentation, and payroll is preferred. Must maintain a neat appearance, be dependable, and work effectively in a fast-paced, outdoor environment. This position is Full Time. Certifications: Must possess or obtain within 6 months of start date: Aquatic Facility Operator (AFO) or Certified Pool Operator (CPO). Ellis & Associates Lifeguard Instructor License (includes CPR, First Aid, and AED) The Lifeguard Instructor License serves as the Ellis & Associates Lifeguard Certification. To obtain the Instructor License, the employee must successfully pass all pre-requisite physical testing required for the Special Facilities Lifeguard License (swim test, brick test, water tread, etc.) as part of their Instructor Training. Summary: The Aquatic Operations Manager will assist in overseeing the daily operations of the waterpark, including but not limited to Operations & Risk Management, Team Management, Administrative Duties, Guest Service, and Planning. The ideal candidate is a strong leader with both field and administrative experience in aquatic facility management. Ability to work 40–50 hours per week on a variable schedule according to business needs: including evenings, weekends, and holidays is required. Essential Functions: Supervise all aquatic attractions, including the kids pool, water slides, lazy river, wave pool, and splash zones. Maintain all required certifications, including the Ellis & Associates Lifeguard Instructor License, and ensure training is delivered in accordance with E&A standards. Monitor lifeguard zones and rotate staff to ensure consistent surveillance and guest safety. Ensure lifeguards are meeting/exceeding E&A Lifeguard Training Program Standards. Provide leadership and stability in responding to all incidents and emergency situations. Anticipate, recognize, and respond in a timely manner according to Ellis & Associates International Lifeguard Training Program Standards. Ensure proper documentation of all incidents and emergencies. Contact Ellis & Associates in the absence of the Assistant Director of Aquatics. Visually monitor water quality and notify facility maintenance or the Assistant Director of Aquatics immediately of any concerns. Ensure compliance with all Federal and State laws, Child Labor Laws, Pennsylvania Department of Health regulations, Model Aquatic Health Code, Americans with Disabilities Act, and OSHA regulations. Adhere to and ensure compliance with all company safety policies and procedures. Maintain the facility and equipment, conduct hazard inspections, review/complete injury reports, recommend corrections, and ensure follow-through. Work in various weather conditions including sunlight, heat, humidity, rain, hail, and cold. Assist with recruiting, interviewing, and hiring seasonal team members. Attend recruiting and promotional events offsite as directed. Assist with the training, scheduling, and supervision of seasonal lifeguards and the aquatic leadership team. Coach and develop team members by providing support while upholding company policies and values. Ensure compliance with company and department policies/procedures as outlined in the Employee Handbook and Department Manuals. Complete and review disciplinary actions as directed. Re-train team members when necessary. Oversee the annual performance review process for all seasonal aquatics team members. Manage departmental staffing, equipment, and inventory levels. Maintain accurate records of department documentation including certifications, training logs, incident reports, and inspections. Assist with updating department training presentations, policy/procedure manuals, and documentation forms. Review and approve timesheets and manage payroll according to company policy. Work collaboratively with Human Resources, Maintenance, and Guest Services. Communicate effectively with team members and guests, providing friendly and courteous service. Provide excellent customer service and handle guest inquiries or complaints related to aquatic operations. Promote a safe, fun, and family-friendly environment. Assist with the planning and execution of lifeguard training classes. Collaborate with the Assistant Director on training program development. Process course registration requirements. Teach lifeguard training classes. Assist with transportation, setup, and teardown of training equipment. Coordinate ongoing in-service training and lifeguard audits. Plan and develop company and department projects and events. Maintain and protect employee, customer, and consumer confidentiality. Report to and from work at assigned times. Complete other duties as assigned. Must be honest, reliable, and able to work in a team environment. Provide ongoing support to co-workers. Adhere to dress code policy. Promote and adhere to company mission, vision, and core values. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.