Front Office Agent
1 week ago
MISSIONTo create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity. To greet and register guests; assign rooms, issue room keys, and provide directions to rooms. In the absence of the Concierge, serve as a resource for all hotel guests for information on hotel and club features, services, programs and fees, as well as local attractions, dining, entertainment, sports and cultural activities. To assist guests with safe deposit box usage. To compute guest bills and collect payment.REPORTS TOFront Office ManagerDRIVERS OF SUCCESSPersonable, Friendly DemeanorCustomer Service ObsessionTeam Player, Leadership SkillsProfessionalism, ResponsibilityEnthusiasm, Achievement OrientationCommunication Skills PRIMARY RESPONSIBILITIESEnthusiastically greet and check in hotel guests as they arrive; smile and use names oftenAssign rooms to guests and issue room keysProvide directions to room, either directly to guest, or as escort instructions to DTS AttendantKeep records of room availability and guests’ accountsBe able to make, confirm and cancel reservations for guestsBe able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests’ questions and to market all RCS services to guestsBe knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on dutyAssist hotel guests and club members in using the Business Center’s computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theftDate-stamp, sort and rack incoming mail and fax messages, as neededCompute guest bills and collect payment upon check-outAnswer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as neededControl the safe deposit box room and system; assist guests with signing in and signing out safety deposit box itemsEnsure that all RCS operational policies for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk are followedBe highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security OfficerAssist with administrative duties as requestedOther responsibilities or projects assigned by the Front Office ManagerESSENTIAL PHYSICAL REQUIREMENTSQualified candidates, with or without reasonable accommodations, must be able to:Able to write, speak clearly, read, hear and seeStanding for duration of work shiftComputer/keyboard operationsCash register operationBending and light lifting (up to 30 lbs.)Light telephone work
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Front Desk Agent
2 weeks ago
California, United States TPG Hotels & Resorts Full timeThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all Front Desk, Agent, Payment Processing, Reservations, Guest Service, Hotel
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Front Office Supervisor
4 weeks ago
California, United States Alila Hotels Full time3 days ago Be among the first 25 applicants Organization: Ventana Big Sur, Alila Resort Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Responsibilities Front Office Supervisors lead the agents who are responsible for the guest...
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Front Office Supervisor
2 weeks ago
California, MO, United States Alila Hotels Full time3 days ago Be among the first 25 applicants Organization: Ventana Big Sur, Alila Resort Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Responsibilities Front Office Supervisors lead the agents who are responsible for the guest...
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Receptionist / Front Office
1 day ago
Surprise AZ 85374, US State Farm Insurance Full timeState Farm Agency, located in Surprise Arizona, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. Â The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal...
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Bilingual (Spanish) Front Office
2 weeks ago
Houston TX 77072, US Ken Quach - State Farm Agency Full timeLooking for a job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office! State Farm Agency, located in Southwest Houston, Tx has an immediate opening for a full-time Bilingual (Spanish) Front Office - State Farm Team Member. Must be fluent in both English and Spanish. Responsibilities include but not...
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Bilingual (Spanish) Front Office
1 week ago
ORLANDO FL 32814, US Jim Ackerman - State Farm Agency Full timeLooking for a job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office! State Farm Agency, located in Baldwin Park, FL has an immediate opening for a full-time Bilingual (Spanish) Front Office - State Farm Team Member. Bilingual desired but not required. Responsibilities include but not limited to:...
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Receptionist / Front Office
3 days ago
ALBUQUERQUE NM 87123, US Jesse Leal - State Farm Agency Full time____________ - State Farm Agency, located in _______, __, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal...
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Receptionist / Front Office
2 weeks ago
EL SEGUNDO CA 90245, US Brandon Foster - State Farm Agency Full timeBrandon Foster - State Farm Agency, located in El Segundo, CA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal...
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Front Office Representative
1 day ago
Oxon Hill MD 20745, US Reggie Harris - State Farm Agency Full timeReggie Harris - State Farm Agency, located in Oxon Hill, MD, has an immediate opening for a Front Office Representative - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer...
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Bilingual (Spanish) Front Office
2 weeks ago
EL SEGUNDO CA 90245, US Brandon Foster - State Farm Agency Full timeLooking for a job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office! State Farm Agency, located in El Segundo, CA has an immediate opening for a full-time Bilingual (Spanish) Front Office - State Farm Team Member. Must be fluent in both English and Spanish. Responsibilities include but not limited...
