Spa Operations Manager

POSITION OVERVIEWThe Spa Operations Manager (SOM) is responsible for overseeing the day-to-day operations for back of house (BOH) and front of house (FOH). The SOM is responsible for the delivery of great guest service, the development of Members, and the execution/implementation of key business initiatives for the spa.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:Responsible for recruiting, onboarding, and training all Members in all spa areasManage overall guest satisfaction, establish goals and timeframes, and monitor progress to achieve desired outcomesSupport the Spa Director and Spa Assistant Director on revenue generating incentives throughout the spaMonitor the pricing of competitors, understand the dynamics of the local market and demand generators, provide recommendations on revenue opportunitiesReview reports and analytics and determine the spa weekly and long-range calculations, provide forecasts to spa leadershipWith the assistance of the Group Sales and Service Supervisor, oversee all group and convention bookings for the SpaCoordinate the yield management process and manages the spa booking system dailyResponsible for creating asset protection and emergency procedures to ensure protection of all spa equipment and guest safetyProvide analysis and reporting on all aspects of the Spa call centerResponsible for the Food and Beverage programming throughout the spa, lounges, and penthouse suiteEnsure all areas of the spa are kept clean and well maintainedLead by example by demonstrating exceptional guest service and Member interactions along with following all Company and department policies and proceduresAttend and participate in support training and staff meetingsEnsure all Fontainebleau core values, property, department standards are implemented and appliedAssist in the spa reception and spa facilities when neededTemporary or permanent duties and responsibilities may be added to or modified as deemed necessaryQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.Three (3) years of experience in spa operations, spa management, or a related field and/or equivalent combination of education and experience preferredAt least three years of leadership/management experience in a resort spa or a similar or related field referredMinimum of five (5) years working in a luxury resort setting or similar industryWorking knowledge of spa booking systems.Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)Able to multi-task while assisting multiple guestsPolished appearance and demeanorExcellent guest and team member skillsEffective time management skills and ability to multi-task in a fast-paced environmentExtraordinary attention to detail, while working under tight deadlinesAbility to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teamsAbility to resolve problems to the satisfaction of both the guest and the companyAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessMust be willing and able to work a flexible schedule to include nights and weekendsWork in a fast-paced, busy, and somewhat stressful environmentSUPERVISORY RESPONSIBILITIES This job supervises all Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners, Spa Operations Supervisors, and Group Sales and Service Supervisor.DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect. CERTIFICATES, LICENSES, REGISTRATIONSMember must be able to qualify for licenses and permits required by federal, state, and local regulations.LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.SALARY$55000.00 per year - $75000.00 per year