Military Funeral Honors State Coordinator

DescriptionPatriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The MFH State Coordinators coordinate, within their assigned Area of Operation (AOR), the fulfillment of requests for the ARNG Honor Guard ceremonies for deceased veterans. Duties and ResponsibilitiesBe available via telephone 24/7/365 to receive requests for Army National Guard Honor Guard Funeral Honors support.Coordinate requests for Army National Guard Honor Guard support, verify eligibility, and assign appropriate honors ceremony providers IAW MFH Handbook.Record all MFH cases in the MFH database IAW the MFH Handbook.Coordinate with various individuals and entities (family of service members, Veteran Service Organizations (VSOs), funeral directors, state/military units, etc.) to conduct ARNG Honor Guard ceremonies IAW MFH Handbook.Attend, monitor and evaluate at least 5% of all Honor Guard performances each quarter and complete the evaluation report within 5 business days of the event evaluated. Evaluations will be maintained on-file for a period of three years within the state. Immediately report any concerns to the PM via email.Maintain accurate records related to the performance of veterans' organization honors teams into the MFH Database IAW the MFH Handbook.Coordinate the issuance of rifles for use during performance of funeral honors IAW the MFH Handbook. This will include coordination with VSOs, checking availability with base Arms Room/Armory and/or the Funeral Honors Arms rooms, making appointments for pickup/return of items. Contractor shall not handle or transport any of these items. Its role is strictly that of coordination and scheduling their use.Maintain all training records for soldiers/retirees and VSOs IAW the MFH Handbook and update existing training records IAW official training sessions using the Military Funeral Honors database IAW MFH Handbook.Track and maintain accurate records of certifications of MFH course using the MFH database IAW MFH Handbook.Update and maintain clothing and equipment records, safety driving certificates, and number of funerals in the Military Funeral Honors database IAW the MFH Handbook.Maintain the Plan of Instruction (POI) for the MFH course and National Honor Guard Soldier of the Year competition IAW MFH Handbook.Maintain equipment and training aids provided to them by the State for classroom instruction IAW MFH Handbook. These items shall include graveside mock-ups, honorable transfer mock-ups, and hearse and aircraft doorway mock-ups.EducationHigh school diploma or equivalentMinimum QualificationsPossess a strong sense of mission, focus, knowledge, and resourcefulness related to MFHPossess emotional maturity, tact, and attentive listeningAbility to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement Ability to use the ARNG MFH database and produce reports and data as requiredEnter information into MFH database timely and accuratelyUnderstand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resourcesUnderstand ARNG organization and structure and military cultureExperience with Microsoft Office productsSelf-starter and good time management skillsAbility to travelS. citizenship requiredAbility to pass extensive background investigationPreferred QualificationsKnowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components