Claims Representative

Investigate and maintains complex casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims.This role investigates and maintains auto claims. Investigate and finalizes coverage and liability, develops damages and settles claims. This position will be seated in Sentry's Stevens Point, WI - Division Street office location, Davenport, IA office, El Paso, TX office, Goldsboro, NC office, Nashville, TN office, Madison, WI office, or in the Alpharetta, GA or Tampa, FL area.What You’ll Do:Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, witnesses, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Handle both 1st party and 3rd party bodily injury claims under multiple policy types and numerous endorsements. Respond to customer inquiries, makes appropriate decisions, and closes file as needed. Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Make independent decisions and self-supervise most files and recognize when assistance is needed. Proactively provides all parties with claim process and status as appropriate; answer questions or redirect to other areas.Identify complex issues and seek assistance as needed. Handles claims on a good faith basis. Evaluate bodily injury damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Serve as a mentor and subject matter expert for less experienced adjusters. May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.What it Takes:  Bachelors Degree or equivalent work experienceMinimum 1 year of related work experience, insurance experience and/or coursework preferredAbility to review detailed documents, insurance policies, coverages, medical terminology, and insurance regulationsAbility to make appropriate claims decisions, prioritize, and manage workloadEffective verbal and written communication skillsTechnology aptitudeDemonstrated fundamental negotiation skillsAbility to travel as necessary to satisfactorily complete their job responsibilities as assignedWhat You'll Receive:At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office.401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programs.Sentry Foundation gift matching program to encourage charitable giving.About Sentry:We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await Joe LarsenTalent Acquisition Specialist SrEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.