Engineer - Product Support

1 week ago

united states QuEST Global Services Pte. Ltd Full time

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: The Product Support Engineer is responsible for providing technical support to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and resolve technical issues, as well as identify and prioritize product improvements. Roles & Responsibilities:Respond to customer inquiries regarding the company's products via phone, email, or chat. Diagnose and resolve technical issues related to the company's products with a high degree of independence. Diagnose and resolve technical issues related to the company's products. Escalate complex customer issues to the appropriate team for resolution. Collaborate with product management and engineering teams to identify and prioritize product improvements Update customer issue tracking systems and maintain accurate customer records. Familiarize with the company's products, including their design, functionality, and use. Required Skills (Technical Competency):Bachelor's degree in Mechanical Engineering, Quality Engineering, or a related field. 1-3 years of experience in product support or a related field. Excellent verbal and written communication skills. Strong problem-solving and analytical skills. Experience using Microsoft Office products. 1-3 years of Measurement and/or Visual Inspection experience. Experience with the collection and analyzing of non-conformance data to create Trend charts and reports. Ability to multitask and prioritize effectively in a fast-paced environment. Familiarity with mechanical and technical concepts. Ability to work well in a team environment. Ability to read and interpret technical drawings and schematics. Ability to work flexible hours, as needed.Quest Global is An Equal Opportunity/Affirmative Action Employer. EOE/AA.

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