Training Operations Manager

2 weeks ago

Denver, Colorado, United States Ace Hardware Home Services Full time

Description

:

What You'll Do

Prep for and facilitate Ace Handyman University Provide backup for GOLive travel when demand requires. Co-facilitate Office Manager University when needed as back up. Responsible for utilizing the team to execute all training initiatives. Provide 1:2:1 support bi-monthly to team members discussing Training Department assignments and assisting in time and project management. Evaluate current Franchise Training Specialist Team in the field for GOLive content, resulting in cross-training of Team for continuity. Work with team to evaluate current customers who have adopted/implemented new ideas into their businesses which could result in new Best Practices for the system.  Work with the Learning & Development Specialist to develop and roll-out interdepartmental trainings via live presentations and the Learning Management System. Conduct weekly Team Meetings and weekly Onboarding/Strategic Meetings Manage departmental ticketing system and assignment. Partner with the Learning and Development Specialist to create and insert content into the LMS that is relevant and timely for onboarding. Oversee vetting process for new vendors valuable to our customer's systemwide. Assist in Onboarding any new Training Team members as requested by Director of Training

Required Skills

Degree in Education or Business. Store Operations experience, specifically with Onboarding or Opening new Store locations. Background in training and/or education with a strong understanding of adult learning theory, experience with classroom & webinar facilitation, and curriculum writing. People management and scheduling experience. Proficient in Microsoft Power Point, Teams, and Office 365 Suite. Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI. Excellent communication, critical thinking, multi-tasking, analytical, organizational, and problem-solving skills required. Must have a attitude and be adaptive to the growing team – helping the company go from Good to Great. Ability to continually challenge and improve processes by easily identifying opportunities for growth and develop strategies for execution. Ability to travel up to 25% of the time. Must be a high producer in autonomous working situations and a self-motivator, including excellent time management skills.

Compensation Details:

401(k) retirement savings plan with matching contributions (once eligibility requirements have been met) Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Paid time off & paid holidays (depending on role and month of hire) AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.

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