Call Center Representative
2 weeks ago
Under the direct supervision of the Call Center Supervisor, the Call Center Representative (CSR) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Metropolitan Washington, DC (PPMW) services, test results, payment options, insurances, hours, locations and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPMW productivity and customer service standards.All duties and responsibilities are performed in a professional and customer service oriented manner in compliance with PPMW’s Manual of Medical Standards and Guidelines, PPMW policies and procedures, and State and Federal regulatory requirements. Demonstrate proficiency in use of telephone system and insurance verification processes.Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries. Manage high volume of calls on a daily basis and prioritize any required follow-though.Respond to callers’ basic questions and resolve issues using agency resources in accordance with PPMW protocol. Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.Schedule appointments in NextGen system according to PPMW protocol and demonstrate knowledge of PPMW protocols and services in order to provide basic assessment for the purpose of scheduling visits.Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling.Responsible for the timely verification and authorization of insurance for patients by phone or online. Resolves any issues with coverage and escalates complicated issues to a supervisor.Clearly documents benefit information in NextGen and communicates this information to health center staff.Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for her appointment.Instruct clients on all information/documents that are needed to be brought to their appointment.Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPMW protocol.Perform data entry into the practice management system, for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.Work as part of medical services team to meet established productivity standards for patient numbers, quality and customer service. Meet productivity standards specific to call center.Assist in identifying issues and trends and make recommendations to help improve overall customer service experience.Participate in training sessions, including computer-assisted learning, as required.Abide by the mission of PPMW.Perform additional duties as assigned.Qualifications:High School diploma or equivalency required.Medical Assistant/Medical Administrative Assistant graduate or Certified Medical Assistant/Medical Administrative Assistant, or Bachelor’s Degree in Social Service, Human Service or Science preferred, orMinimum one year experience as a medical receptionist, medical assistant or customer service representative, with appointment scheduling experience required.Familiarity with women’s reproductive healthcare preferred.Bilingual (Spanish/English) preferred.Compensation details: 21-21 Hourly WagePI8d1c4e7a9dd2-30511-39217033
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Call Center Representative
2 weeks ago
Montgomery, United States Clearway Pain Solutions Full timeJoin Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The...
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Call Center Representative
6 days ago
Montgomery, AL, United States Clearway Pain Solutions Full timeJoin Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The...
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Call Center Representative
1 week ago
Montgomery, AL, United States Clearway Pain Solutions Full timeJoin Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The...
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Call Center Representative
4 weeks ago
Montgomery, United States Clearway Pain Solutions Full timeJoin Our Team at The Center for Pain!Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.Position: Call Center RepresentativeAbout Us: At The...
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Call Center Representative
1 week ago
Jersey Village, TX, United States Velocity Flex Full timeJob Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers,...
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Call Center Representative
4 days ago
Jersey Village, TX, United States Velocity Flex Full timeJob Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers,...
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Call Center Manager
1 week ago
Montgomery, Alabama, United States Earthmover Credit Union Full time $50,000 - $80,000Earthmover Credit Union is seeking a forward-thinking Call Center Manager to join our team. In this pivotal role, you'll collaborate with the Vice President of Member Experience to drive performance, innovation, and efficiency within our call center. You'll help shape the future of member experience, using technology, and team leadership to deliver...
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Call Center Customer Service Representative
2 weeks ago
Elk Grove Village, IL, United States Comptech Associates Full timeJob Title: Customer Service Representative - Producer Services Location: Chicago, IL Duration: 6 Months (Contract to Hire -CTH) No. of Positions: 1 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview...
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Call Center Customer Service Representative
2 weeks ago
Elk Grove Village, IL, United States Comptech Associates Full timeJob Title: Customer Service Representative - Producer Services Location: Chicago, IL Duration: 6 Months (Contract to Hire -CTH) No. of Positions: 1 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview...
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Call Center Customer Service Representative
2 weeks ago
Elk Grove Village, IL, United States Comptech Associates Full timeJob Title: Customer Service Representative - Producer Services Location: Chicago, IL Duration: 6 Months (Contract to Hire -CTH) No. of Positions: 1 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview...
