Sales SAP Business Analyst

Position Summary J. J. Keller is hiring a Sales SAP Business Analyst who will work to support our Sales function, which is a critical part of our workforce and comprised of over 500 associates. In this role, you will be an advocate for Sales and partner with business stakeholders and technology teams to analyze, implement and continuously improve both sales process automation and business operations through the effective utilization of technology. As a Business Analyst embedded in the business unit, you will develop an in-depth understanding of the core business objectives, help to evaluate processes, and recommend/implement solutions that support and enhance productivity.  J. J. Keller has a strong technology platform in place, utilizing On-premise and Cloud solutions in SAP. This position's focus will primarily be on the SAP Customer Experience Solution. We continue to invest in technology and also have a strong corporate-wide Business Process Improvement program, including a specific focus on automation initiatives. Job Responsibilities Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility: Work with business unit to define business needs, project requirements, system specifications, and deliverables. Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders. Coordinates decisions based on business requirements, system functionality, and best business practices. Participates in system configuration, data conversion, and testing processes. Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues. Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc. May create and maintain reports and analytics to support the business unit. May prepare and conduct end-user training. Facilitates timely and thorough system testing for new system implementations and system updates/upgrades. Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues. Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.). Leads project management and change management activities for medium to large scope projects, either independently or in partnership with other project leaders.  Provides coaching, mentoring and training to other Business Analysts. Qualifications Experience 5+ years' experience working with software applications related to sales and sales process automation and an understanding of sales processes.  2+ years of experience as a Business Analyst/Systems Analyst with: SAP and Sales Automation Software such as: ECC, C4C, SalesForce, or other Enterprise CRM Software required.  Prior experience gathering requirements, translating to technical resources for development and writing test scripts. Project leadership experience.  Education Bachelor's Degree in a Business-related field In lieu of the bachelor's degree, will consider equivalent years of directly related experience. Lean, CBAP or PMP certification a plus Computer Skills Excellent computer skills, including Microsoft Office applications. System implementation and configuration experience a plus. Experience with report writing/query tools such as SQL, Crystal, Business Objects a plus. Physical Requirements Work is performed primarily in a standard office environment. Work involves the operation of personal computer equipment for extended periods of time. Occasional travel to the corporate office, customer sites and/or industry and training events may also be required, depending on assignment.We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification™: Click to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click to learn more about this prestigious recognition. J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $85,000.00 to $95,000.00 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. If you experience system-related issues or need assistance with the online application, please call (920) 720-7700. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: SAP, Lean Six Sigma, Business Analyst, Testing, Embedded, Technology, Management Please wait...