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Admissions Specialist II
3 weeks ago
Position Summary Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. The individual in this position is part of a team that provides excellent customer service to the tri-county area and is the voice of the college for all contacts. Under the moderate supervision of the Department Director or designee, the Admissions Specialist represents the college by interacting with prospective students, new and current students and with the local and college community utilizing various platforms. The incumbent runs reports for recruiting/admissions events and call campaign purposes using the Customer Relations Management software (CRM). The incumbent represents CSM at recruitment/welcome events as needed and provide campus tours/visits for prospective students and their families and performs a variety of functions to support current students. This position is journey level, requires some work experience, and performs non-routine work. The incumbent performs work with moderate latitude for the use of initiative and independent judgement. The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check. This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer. Specific Duties and Responsibilities Essential Functions: Provide exemplary customer service and basic advisement to students at all stages of the enrollment cycle (from prospect to enrollment) through telephone, email, in-person, and other communication channels. Acts as an internal recruiter for CSM by reaching out and maintaining relationships with prospective students in a way that establishes a trustful rapport, educating prospective students on CSM programs and admissions requirements, assisting students from application to enrollment, and helping students overcome potential barriers within the enrollment process. Serve as a point of contact for various administrative functions of the Admissions Office, including processing residency documentation, conducting student demographic information changes, processing applications, etc. Provides basic information to the college and local community regarding upcoming events and campus locations. Creates Excel reports/spreadsheets for student orientation, advisement, and registration events as well as admissions outreach. Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the institution. Implements the college’s communications plan for prospective students utilizing Customer Relations Management (CRM) software and utilize the CRM on a daily basis by accurately tracking and maintaining all interactions with prospects and applicants. Coordinates and facilitates on–campus tours and visits for prospective students and community groups as well as represent the college at recruitment events and other events that relate to the enrollment goals and objectives of the institution ( open houses and registration events, high school fairs, Maryland College Application Campaign, high school senior interviews, etc.). Additional Duties: Performs other related work as required. Minimum Education and Training Internal Associate degree required, bachelor’s degree preferred Three (3) years full-time experience as an Admissions Specialist I with the College of Southern Maryland or bachelor’s degree plus two (2) year full time experience as an Admissions Specialist I with the College of Southern Maryland External Associate degree required, bachelor’s degree preferred Three (3) to five (5) years of full-time related work experience in college admissions preferred Minimum Qualifications and Standards Required Knowledge, Skills and Abilities: Proven organizational skills including the ability to multi-task, ability to work independently and with a group, and attention to detail Demonstrated ability to work effectively with students, peers, and community Effective communication, interpersonal and presentation skills Physical Requirements: The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
