TOLL SENIOR BUSINESS ANALYST

Requisition No: 863806 Agency: Department of TransportationWorking Title: TOLL SENIOR BUSINESS ANALYST - 55014051 Pay Plan: SESPosition Number: 55014051 Salary:  $70,000.06 Posting Closing Date: 02/10/2026 Total Compensation Estimator ToolSTATE OF FLORIDA DEPARTMENT OF TRANSPORTATIONJOB POSTING DESCRIPTION857 / Tolls Data CenterPENDING CLASSIFICATION UPDATE  OPEN COMPETITIVESELECTED EXEMPT SERVICE FULL-TIME  CONTACT PERSON: Alenda Baugh-SamuelsCONTACT PHONE NUMBER: 407-264-3559CONTACT EMAIL ADDRESS: alenda.baugh-samuels@dot.state.fl.usANTICIPATED BI-WEEKLY SALARY: $ 2,692.31 Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available. Our MissionThe mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. Our VisionAs a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Work You Will Do:Toll Senior Business Analyst/ Office of Toll Operations/Tolls Data Center  This position supports Toll Operations by identifying and addressing reporting needs across business units at operational, tactical, and strategic levels. It involves guiding teams on best practices in data reporting and analytics, including the use of AI and machine learning, and leading the planning and implementation of reporting projects to meet stakeholder requirements. The Difference You Will Make:Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.  How You Will Grow:FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.   Where You Will Work:This position may be located at Florida’s Turnpike Enterprise/Office of Toll Operations - 7941 Glades Road Boca Raton, FL 33434 or at the Turnpike Headquarters N of I-4 on Turnpike, MP 263 Orlando, FL 32835. Anticipated Annual Salary: $70,000.06 Your Specific Responsibilities:Works with the different business units within Toll Operations to identify reporting needs at different business units within Toll Operations to collaborate on identifying reporting needs at operational, tactical, and strategic levels across various departments.  Provides guidance to the different business units as to best practices, lessons learned, and opportunities to leverage advanced reporting and analytics capabilities, including machine learning and AI. Plans, develops, and implements reporting projects that fulfill business unit stakeholder reporting needs. Works with the Business Intelligence technical team to structure and develop the appropriate implementation plan for the development of reports and dashboards for all areas of Toll Operations, including but not limited to the SunPass Program, Customer Service Operations, image review, transponder fulfillment, roadside systems, back-office, and transaction processing. Works with subject matter experts, technical teams, and tolls leadership to identify key performance indicators (KPIs) and other metrics that are relevant to each business area. Designs and develops actionable analytics, dashboards, and scorecards, presented to stakeholders as insightful data visualizations. Identifies, designs, implements, and maintains reporting database schemas, views, tables, and other data structures that are needed to support reporting capabilities. Creates dataflows and data pipelines to automate the flow of data from the data source to the reporting platform.  Provides overall administration of the reporting platform and end user support. Configures the reporting platform ensuring all configuration adheres to Department policy regarding data security standards. Develops and maintains the Toll Operations data catalog, data dictionary, and business glossary, ensuring all data assets are accurately documented. Provides visibility of available data assets to business users. Provides training to the Business Intelligence user community. Conducts individual and small group training sessions with users to facilitate initial onboarding and ongoing development of user skills. Serves in times of emergency to support state response efforts ensuring continuity of operations.  The Successful Candidate will have the following required Knowledge, Skills, and Abilities: Knowledge of:the methods of data collection, interpretation, and analysisrelational database theory and technologysystems role-based access control and row-level securitySkills in:identifying, analyzing, and interpreting trends or patterns in complex data sets using Business Intelligence tools and Structured Query Language (SQL)validating summary reports and data sets by inspecting detail dataSkilled in interpreting business rules and reviewing transactional data to ensure conformanceidentifying occurrences of system anomaliesoperations analysischange control, change management, and quality assurance standards Ability to:work closely with management to prioritize business and information toolscollect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyconduct short- and long-range projects and tasksplan, organize, and coordinate work assignmentswork in a multi-disciplinary environmentcommunicate technical information to non-technical audiencesestablish and maintain effective working relationships with others Other Job-Related Requirements:Must remain available to work during off duty hours. The State’s total compensation package for employees features a highly competitive set of employee benefits including:  Health insurance (over 90% employer paid)$25,000 life insurance policy (100% employer paid)Dental, vision and supplemental insurancesState of Florida retirement package 10 paid holidays a yearGenerous vacation and sick leaveCareer advancement opportunitiesTuition waiver for public college coursesA variety of training opportunitiesEmployee Assistance Program (EAP)For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/ SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.   The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.