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Sr Field Service Engineer

1 week ago

virtual, United States AMETEK Full time

AMETEK NSI-MI is the premier source for advanced RF measurement solutions for aerospace, defense, satellite, wireless applications and beyond. Our elite team of experts oversee every step of the design, construction, and system integration process of measurement systems that are used to measure customer test articles such as antennas, radars, satellites, and similar equipment. These test systems are comprised of extremely high-precision mechanical positioners of varying sizes and RF instrumentation that work in unison. The long lifetime of these systems requires expert preventive and corrective support for the mechanical and RF subsystems that is performed at customer sites worldwide. The NSI-MI field service team is committed to providing best-in-class long-term support that customers can count on to ensure their critical testing needs are met.

Overview:

The Field Service Engineer – Mechanical is a key member of the customer support team and will travel to customer sites to perform services. These services include calibration, maintenance and repair of NSI-MI equipment. He/she reports to the Field Services Manager. The Field Service Engineer must demonstrate strong technical skills, excellent communication, time management, planning, and organizational skills. As much of the work will take place independently at customer facilities, the candidate must be able to think and work independently with little direction and be able to improvise with a limited set of available resources.

He/she will be an ambassador of NSI-MI Technologies and will need to develop good working relationships with customers and always strive to ensure that they are satisfied with the Company's products and services. It is also important that the Field Service Engineer help identify potential new business opportunities including equipment upgrades, training and other products and services.

The ideal candidate will have work experience in servo motor-based mechanical positioners, robotics, or other complex heavy machinery. If you do not have experience with service or system integration of complex electromechanical machinery, this job may not be for you.

Responsibilities:

Provide professional responses in a timely manner to all customers

Support customer test/production facilities on regularly scheduled or as-required basis for calibrations and preventive maintenance (PM)

Perform precision system alignment of multiple axes using laser tracker or other optical tools to accuracies in the order of 10 µm

Exhibit excellent diagnostic abilities to isolate issues and repair equipment

Troubleshoot system and assist customers to ensure proper operation of positioners, controllers and other electromechanical equipment

Troubleshoot and repair computer hardware and software

Prepare and comprehensive Field Service Reports, Calibration Certificates, and other documentation in a timely manner

Manage time and priorities so that tasks are completed on or ahead of schedule

Develop outstanding relationships with Company's customers to enhance future business opportunities

Ensure that customers are aware of Company's new products (hardware and software) to support system upgrades

Support the customer in every way possible to keep their test systems and ranges operating in the manner required

Perform other duties as assigned

This position will require extensive domestic and international travel

Required Skills:

Must be able to work and troubleshoot independently with minimum supervision

Tactfully handle difficult situations and maintain composure under pressure

Excellent verbal and written communication skills

Experience working with and/or servicing large, complex electromechanical systems

Ability to read schematic diagrams and engineering drawings

Experience with alignment using precision mechanical tools (i.e. laser tracker)

Ability to troubleshoot computer hardware and software (Windows-based)

Additional requirements include ability to:

Drive company vehicle

Pack and ship test equipment

Perform some lifting

Desirable skills:

Experience with servo motors and control systems

Experience with positioning systems

Experience with laser alignment tools desired (laser tracker & Spatial Analyzer software)

Programming skills (C, C#, python, or similar)

Experience with terrestrial radar systems

Experience Level: 5+ years

Education Level: University Diploma (e.g. Bachelors FH) - Desired

Location: Remote based inFrance