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PT Receptionist

3 weeks ago

Rochester, United States Waterview Heights Nursing & Rehabilitation Center Full time

Waterview Heights Nursing & Rehabilitation Center - $16/HRPart-time Hours:Sunday 8:30am – 1:30pmTuesday 4pm– 8pm Thursday 4pm -8pmPosition Overview: We are currently seeking a receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies. Receptionist Responsibilities Include:Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.

Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information. Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols. Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages.

Arranging outgoing mail and packages for pickup or delivery. Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern. Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information. Maintaining Reception Area: Keeping the reception area clean, organized, and presentable.

Ensuring that reading materials and other amenities for visitors are readily available. Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner. Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations. Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.

Receptionist's Skills & Qualifications:Experience with hospitality, seniors, health care and service delivery preferred. Customer Service/Hospitality background preferred. Strong communication skills required. Ability to work well with others in a fast-paced dynamic environment.

What you can expect from us:Professional Growth & StabilityWeekly PayPaid Time Off (PTO)Health insurance (Health and Dental)401(k)Employee “perks” including discount programs. Innovative Training Programs & much moreSmooth application process Online Applications available for your convenience Submit your application for this Receptionist position today and your personal recruiter will reach out to you. Follow Us: See what we’ve been up to on Instagram: www.instagram.com/TheGrandHealthcare