Sr. Program Manager, Sub Same Day Delivery

At Amazon, we work every day to be the most Customer-centric company on earth. To do this the Sub Same Day team is constantly bringing new and exciting delivery products, customer selection, and exceptionally fast delivery speeds to new and existing Customers. To offer these products at a low cost, we are building one of the worlds fastest and most efficient supply chain networks. The Sub Same Day team is seeking a Sr Supply Chain Manager who will own projects to improve network performance for customer facing quality metrics (i.e. Concessions).We are looking for a dynamic, self-starter, who will learn quickly and thrives in an ambiguous environment. As a Sr Supply Chain Manager you will be responsible for building our roadmap to improve SSD Operations Concessions performance, drive process, program, and policy change across the organization, and report on performance versus business goals. Key job responsibilities- Thrive in an environment of ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments- Understand Amazon supply chain technology systems, people, and process at a level of depth required to lead new or existing programs- Collaborate and lead internal business units including supply chain colleagues, deliver experience product, field operations, transportation, finance, research, science, technology, and engineering teams to effectively integrate new store concepts and delivery products- Mine data quickly and efficiently to develop creative solutions to emerging customer problems and appropriate supply chain metrics to measure new product success- Creating reports and process improvement initiatives to improve efficiency and quality of execution- Communicate effectively both written and verbally with both external customers (Service Providers, Carriers, Vendors) and internal customers (Finance, Technology, Site Leadership, Linehaul providers, etc)- Communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams to gain buy-in and delivery to project schedules- Working within time constraints; problem solve, remove barriers, and coordinate with stakeholdersA day in the lifeA day would generally include a close connection to daily outcome metrics across similar lines of business and staying close to industry trends; learning what does and does not resonate with customers. Bringing these learnings into the workplace the individual in this role will be a resource to the entire supply chain organization, helping to organize the team programmatically to lead cross functional projects to completion and/or maturation. You will partner very heavily with FC operations, Amazon Flex, Customer Service, and other 1P quality teams. This individual should excel at earning trust, have a willingness to step into and solve problems, and think long term to solve our biggest problems. About the teamThe team is in a rapid growth phase both with our existing business and the weekly addition of new selection and deliver product lines. With this growth comes a fast pace environment where problems and corresponding solutions have a cycle time of 24 hours. The environment represents a start up with the administrative systems and mechanisms that come within a large corporation.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.