Educational Technologist I

Job Description The Educational Technologist I position provides Blackboard and Canvas Learning Management Systems (LMS) technical support for Ashland University’s Campus, Online, and Correctional Education Programs for faculty, staff, and students. This position supports instructors in the development, troubleshooting, and teaching of courses designed to engage and assist students achieve measurable learning outcomes. They also provide ongoing technical support to faculty and staff onsite or via telephone, email, and audio/video conferencing. Additionally, the Educational Technologist I provides timely assistance concerning continuous LMS maintenance issues such as login, user accounts, password retrieval, assignment/quiz submission, grading, course archival, course creation, and course enrollment. The incumbent participates in the integration, planning, testing, and implementation of LMS updates and enhancements. Works with all tiers of vendor support for maintenance and troubleshooting. This position maintains the connection between Colleague, our student information system (SIS), and our LMS so that these systems generate courses and enroll individuals each semester. This is a dynamic position in a rapidly changing technology environment, so the ability to adapt and develop new skills is essential. Essential Position Duties and Responsibilities: Proactively monitor and respond to learning application issues, including testing tools prior to hardware and software upgrades. Troubleshoot application issues with the LMS. Work with instructional design team to troubleshoot and resolve course content technical issues. Assist the IT Department, on ways to increase efficiency, adoption and utilization of LMS related products and work on implementation of improvements. Assist with writing and maintaining procedures and policies to ensure security and integrity of mobile learning systems/networks. Acquire and maintain knowledge of current technology as it applies to learning software, hardware, and systems. Copy course files and provide email, telephone, and in-person user support, primarily to faculty and staff for just-in-time assistance with learning applications. Maintain connection between SIS and LMS’s to ensure data and files are processed accurately. Perform other work-related duties as assigned. Required Qualifications Bachelor’s degree in Education, Training and Development, or related field from an accredited institution of higher learning and work experience. Considerable working knowledge of mobile learning technologies as well as the following operating systems: OS X, Windows, Android OS, Chrome OS. Demonstrated knowledge using Chromebooks in Education. Considerable working knowledge of Microsoft Office Suite and other productivity applications. Demonstrated ability to assist and train faculty and staff with varying degrees of technical skills in the use of complex software, and to develop written training materials for students. Demonstrated ability to establish priorities and manage multiple tasks in a fast-paced environment, solve problems independently, communicate effectively, verbally and in writing, including the ability to assess and respond effectively to the needs of diverse students, faculty, and staff. Preferred Qualifications Master’s degree in Instructional Design, Educational Technology, or related field. Two plus (2+) years of experience in an IT role. Demonstrated ability to support a learning management system (LMS), preferably Blackboard and/or Canvas, in an academic or training environment. Experience with Ellucian Colleague Student Information System. Experience with the delivery of online courses to non-traditional student populations. Experience working with Help Desk, vendors, and end-user support personnel. Experience with Kaltura MediaSpace, CaptureSpace, and LMS Integration. Desire to continuously learn new and emerging technologies. Demonstrated experience working with Chromebooks in education. Knowledge of design and accessibility standards for print and digital media objects. Exposure to mLearning (tablet, smart phones, etc.) designs and user interface considerations. Physical Demands Office environment with some lifting and hauling of equipment up to 50 lbs. Availability via cell phone during normal working hours and after hours is a requirement of this position. Ability to drive to travel to campus locations and attend training as assigned. Evening hours or weekend work may be expected. This position description is intended to be a general overview of the major responsibilities, duties and qualifications necessary to perform the job. Other responsibilities and duties may be assigned by the supervisor. Anticipated Start Date of New Hire 12/01/ Anticipated Number of Hours Working per Week 40 Shift Required? First Job Duties