District Service Manager

Job DescriptionUnder the general guidance of the Regional Service Director, the District Service Manager will lead a team of people to drive operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. This individual provides direct oversight to multiple Service Centers throughout their region. Ensures all locations meet or exceed environmental health and safety, regulatory compliance, DoT regulations, production, financial, and waste management goals within their region. The District Service Manager should have a deep understanding of logistics, planning, and exceeding customers' expectations.Leadership & Strategy· Provide support to local service centers by coaching and developing managers and/or supervisors within their assigned district, particularly in the management techniques of planning, organizing, and leading through continuous coaching and feedback on performance, and conduct performance appraisals, ensuring alignment with company goals and regulatory requirements.· Makes recommendations and/or approvals on salary adjustments, promotions, transfers, and dismissals within their assigned district.· Provide support and participate in the recruitment and hiring of field leadership and drivers as needed.· Conducts regular meetings to keep teams within their assigned district informed of current issues and events, procedural/operational changes, and new developments in the department and Company.· Accountable to oversee selection, training, and development of an effective, efficient, diverse workforce within their assigned district.· Provide technical support to field staff and managers, assist in the content development and deployment of technical training.· As a continual learner, stay updated on regulations and industry developments. Safety, Security, and Compliance· Promotes Safety and Security initiatives across the entire team within their assigned district.· Implement, Communicate, and Train safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district.· Train on and Implement safety protocols and compliance measures to ensure operational efficiency and regulatory adherence within their assigned district.· Initiate actions to assure timely resolution of identified hazards or unsafe conditions and practices within their assigned district.Customer Experience Management· Supports sales department within their assigned district in the implementation of new accounts, presentation of services, response to inquiries and technical information.· Collaborates with commercial to maintain and monitor existing customer relationships within their assigned district.· Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs within their assigned district.· Will act with urgency to resolve customer issues to maintain high service level and grow the business within their assigned district.Operational Excellence· Implements and communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with financial goals within their assigned district.Route Management· Responsible for route management processes within their assigned district, ensuring alignment with company goals and safety and regulatory requirements, including LTL, Bulk/FTL, pre-service, and post-service execution.· Develop and manage routes to ensure efficient waste collection and transportation.Technical Services Management· Oversee technical services management processes inclusive of HHW, onsite programs, and lab pack programs within their assigned district, ensuring alignment with company goals and regulatory requirements.Service Center Management· Responsible for service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, supply, and asset management.· Responsible for P&L (Profit & Loss) management and performance to financial plan ensuring accuracy and alignment with company financial goals within their assigned district.· Accountable to ensure 10-day management processes align with company goals and safety and regulatory requirements while staying updated on changes to 10-day management regulations and industry standards.Performs other related duties and/or project work as required or requested.Work Environment:· Willingness and ability to travel via automobile, commercial airline and other public transportation up to 40% of the time.· Visits each Service Center in the district regularly to provide direct management oversight for each location.· Willingness and ability to work in a hands-on manner to execute key initiatives and activities.· Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.QualificationsEducation: · B.S. in an environmental-related field or can demonstrate related equivalent work experience.· 40-hour HAZWOPER training completed and current.Experience: · Minimum 7 years' experience in related transportation field including experience utilizing transportation management software systems, Knowledge of DoT regulations and standards, understanding of transportation logistics and planning, knowledge of vehicular maintenance and repair.· Minimum 5 years of proven leadership experience.· Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility.· Demonstrates the ability to manage within an established budget as well as strong knowledge of budgetary processes, P&L statements, asset management, and project management.Skills: (The skills listed are the abilities and knowledge required to perform the job effectively.)· Ability to work independently using initiative and effective communication to solve challenges.· Ability to analyze P&L statements, maintain and track EBITDA levels.· Understands DOT Regulations.· Highly developed verbal and written communication skills including the ability to prepare and deliver presentations to large groups.· Ability to lead and work through others, effective delegation skills.· Highly proficient computer skills and familiarity with software applications.· Ability to analyze, draw conclusions and develop actionable improvements from complex data.· Ability to plan and organize, experience in formal project management ideal.· Proficiency in change management methodologies and practices.· Proven ability to interact with customers and manage SLAs and relationships.· Knowledge of lean management, Six Sigma, or other continuous improvement methodologies is a plus.Additional InformationClean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response.