Warranty Administrator

Position SummaryBettenhausen Chrysler Dodge Jeep and Ram, Lockport is a proud family-owned dealership looking for an experienced Automotive Warranty Administrator to join our close-knit team. We value honesty, teamwork, and a positive work environment. If you're detail-oriented, knowledgeable in warranty processes, and enjoy supporting a busy service department, we'd love to hear from you.Essential Duties & ResponsibilitiesThe Automotive Warranty Administrator is responsible for the accurate, timely, and compliant processing of all warranty-related documentation and payments. Key areas of responsibility include:Preparing, recording, and submitting warranty claims to the manufacturer and/or distributor, and reconciling them as required.Processing warranty claims promptly for each franchise or distributor.Reviewing all warranty paperwork to ensure complete and proper documentation.Verifying all criteria required by the factory, distributor, or warrantor.Reconciling warranty receivables with payments through the appropriate accounting schedules.Posting warranty credits into the DMS/computer system.Resubmitting rejected claims in a timely manner or obtaining authorization for write-offs.Following up on outstanding warranty payments to ensure timely reimbursement.Filing and maintaining service records as required by warranty guidelines and regulations.Staying current on all manufacturer recalls, service campaigns, and warranty bulletins.Assisting with body shop warranty claims as needed.Providing clerical and administrative support to the Fixed Operations Manager, Controller, or Service Department as assigned.Maintaining a professional appearance and an organized, clean work area.Performing additional duties and responsibilities as assigned by management.Qualifications3+ years of direct automotive warranty administration experience requiredStellantis (Chrysler/Dodge/Jeep/Ram) warranty experience strongly preferredExperience with Reynolds & Reynolds (ERA/Ignite) DMSStrong organizational skills with excellent attention to detailProfessional communication and customer service skillsStrong follow-through and ability to meet deadlinesAbility to work collaboratively with service advisors, technicians, and managementReliable, self-motivated, and able to manage multiple tasks in a fast-paced environmentDealership Offers:Health, dental, vision insuranceShort term disabilityLife insuranceAccident, Cancer, Hospital, and Critical Illness InsuranceEmployee Assistance Program401(K)College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.Employee Referral ProgramJob Posted by ApplicantPro