Guest Services Agent
2 days ago
Job DescriptionJOB OVERVIEW: Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.YOUR KEY RESPONSIBILITIES: Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in processHandle guest departures, process payments, and issue accurate receipts during check-outAnswer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requestsProvide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgradesAnticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfactionReview daily arrivals and departures, block rooms for special requests, VIPs, or package reservationsMaintain accurate room inventory and communicate updates to appropriate departmentsCoordinate with housekeeping and other departments to ensure timely room readiness for arrivalsProcess no-show charges and ensure accurate posting in the property management system (PMS)Manage reservation changes, early departures, extensions, and cancellations following hotel policiesMonitor and respond to guest messages, wake-up calls, and special delivery requestsMaintain front desk security and safety procedures, including key control and lost & foundReconcile cash drawer and post charges accurately to guest foliosSupport the night audit process and assist in generating required reports, if applicablePerform daily checklist tasks and maintain the cleanliness and organization of the front desk areaFoster positive working relationships with all hotel departments to ensure seamless guest serviceHandle emergency situations calmly and efficiently, following established protocolsPerform any other job-related duties as assigned by the Front Office Manager or supervisorWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional InformationAll your information will be kept confidential according to EEO guidelines.
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Guest Services Agent
5 days ago
Miami Beach, FL, United States DELANO SERVICE INC Full timeJob Description ** JOB OVERVIEW:** Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests...
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Guest Services Agent
5 days ago
Miami Beach, FL, United States DELANO SERVICE INC Full timeJob Description ** JOB OVERVIEW:** Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests...
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Guest Services Agent
7 days ago
Miami Beach, FL, United States DELANO SERVICE INC Full timeJob Description ** JOB OVERVIEW:** Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests...
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Guest Services Agent
2 weeks ago
Miami, United States Pyramid Global Hospitality Full timePyramid Global Hospitality - JobID: J6ae6c5a790724e4392bdee43482d74b3-1 [Front Desk Agent / Concierge] As a Guest Services Agent at Pyramid Global Hospitality, you'll: Greet guests warmly and provide exceptional customer service; Assist with check-in and check-out processes efficiently; Handle guest inquiries and resolve issues promptly; Coordinate with...
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Guest Service Agent
1 week ago
Miami, United States Peachtree Group Full timeGuest Service Agent The Part-Time Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest...
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Guest Service Agent
23 hours ago
Miami, United States Peachtree Group Full timeGuest Service Agent The Part-Time Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest...
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Guest Service Agent
6 days ago
Miami Beach, FL, United States Cadillac Hotel & Beach Club, Autograph Collection Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...
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Guest Service Agent
2 weeks ago
Miami Beach, United States Kimpton Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and...
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Guest Service Agent
2 weeks ago
Miami, United States Peachtree Group Full timeThe Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and...
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Guest Service Agent
23 hours ago
Miami Beach, United States Kimpton Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
