Customer Support Clerk

2 hours ago

Bangor, United States Berkheimer Tax Innovations Full time

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.We are currently seeking Customer Support Clerks to join our team in our Bangor, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.WHAT YOU'LL DO:As a Customer Support Clerk, you will serve as a point of contact for taxpayers by addressing questions, providing account assistance, and verifying that accounts remain accurate and in good standing.Answer taxpayer inquiries in person & over the phoneResearch, maintain, & update tax accounts based on information providedProcess tax forms/mail & post payments to proper accountsComplete all tasks in a timely manner while meeting company standardsAdditional duties may be assignedSCHEDULE + LOCATION:Start date: February 16th, 2026 Full-time schedule: Monday - Friday, 8:00 am - 4:00 pmOn-site in our Bangor, PA officeOnce released from initial training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintainedPAY + BENEFITS:Pay Rate: $ 14.00/hour + monthly incentive opportunitiesMedical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environmentHigh School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of timeABOUT BERKHEIMER TAX INNOVATIONSWhile our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen. Compensation details: 14-14 Hourly WagePI4803f3ac3376-30511-39383164

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