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Sr. Field Service Technician

1 week ago

multiple states us Pacifica Continental Full time

A leading global manufacturer of high-precision machine tools is looking for an experienced  Field Service Technician who will  provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Locations:
  •   Upstate New York; Syracuse; Buffalo; Massachusetts; Memphis; New Hampshire .
Job Functions:

  • • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
    • Creating and updating documentation of technical information.
    • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
    • Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
    • Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
    • Establish and build exemplary communication and customer service relationships with customers.
    • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
    • Other duties as assigned.
Minimum Requirements:

  • • Bachelors or Associates Degree in technical related field of study preferred.
    • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
    • Experience working with Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
    • Good verbal and written communication skills with exceptional customer service orientation.
    • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
    • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
    • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
    • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
    • Minimum of 50% travel in multi-state region; drive or fly depending on distance.
  • Employee is expected to work at the Technical Center when not visiting customers.   Powered by JazzHR