Program Manager

JOB TITLE Program Manager,

Provides overall management and implementation of a specific program within a division.

EDUCATION AND EXPERIENCE:

Education: Master's degree in mental health related field required.

Licensure: Must either possess or obtain highest level of licensure appropriate to degree.

Certification: Must either possess or obtain highest level of certification appropriate to degree.

Experience: Experience in clinical practice and supervision preferred.

Knowledge/Skills: Ability to maintain composure in difficult situations.

Verbal/written communication skills.

EQUIPMENT:

Computer, fax, copier and any other equipment required to perform the functions of the position.

SUPERVISORY RESPONSIBLILITIES:

1. Selects, trains, disciplines and evaluates performance of employees.

2. Recommends pay adjustments for employees.

3. Organizes and schedules employee work activities.

4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.

5. Maintains a positive working climate within and across departmental functions.

6. Assist clinicians concerning clinical procedures and evaluation.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Supervise daily operations of the program staff. Makes decisions and establishes procedures as needed to ensure the quality and efficiency of daily functioning of the program.

2. Assists in the development and maintenance of a budget for the program. Monitors the financial status of the program and reviews financial reports to help assure their accuracy.

3. Represents the program at administrative meetings. Relays pertinent information from these meetings back to the program staff.

4. Submit regular reports concerning the operations of the program.

5. Evaluates and screens referrals to the program.

6. Coordinates services of the program with other relevant services, programs, or divisions of Frontier Health.

7. Assures ongoing development, implementation, and successful operation of program services in compliance with applicable CARF, state licensure, health and safety, and other agency policies and procedures. May provide direct services to individuals and families.

8. Responds calmly and appropriately in crisis situations, implementing effective therapeutic interventions and strategies.

9. Remains current in knowledge of community agencies and resources, both internally and externally, and how to access resources in order to provide information, referrals, and a seamless separation of care for individuals served by the program.

10. Keeps the respective Division Director appraised of both potential problem areas and outstanding performance.

11. Attend and participate in regularly scheduled staff meetings and inservices and individual

program planning staffings as needed.

13. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well any applicable laws and standards.