Platform Coordinator

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Platform Coordinator to join our award-winning team. Key Responsibilities  The Platform Coordinator will need to have organizational skills with the ability to effectively prioritize and complete tasks to support Care Coordinators with platform referrals. Coordinates to process patient referrals from Navi, Allscripts, Epic NCH, and Power chart, as well as other referral platforms. Must be detail-oriented, possess the ability to multitask, and be open to cross-functional training in all departments. Displays a high level of patient focus that works directly with Care Coordinators, Case Managers, Physicians/PCP(s), insurance representatives, outside vendors, and other medical personnel. Pulls referrals off platforms to accept/decline, Reviews documents, confirms, and processes the referral through Intake using Pinnacle’s EMR. Responds to Care Coordinator inquiries regarding referral status promptly. Responds to all inquiries with a resolution to concerns and or discrepancies. Coordinates and communicates with the appropriate team regarding any changes or updates to the patient’s payer source on time. Meet productivity goals as assigned by the direct supervisor. Complies with HIPAA regulations on all accounts. All other responsibilities assigned by leadership. Qualifications Must have High School Diploma (or GED) , Associate's, or Bachelor’s Degree in a related field preferred. Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional, positive manner. Analyzing and reconciling complex issues and problems timely. Constructively working when faced with high workloads and deadlines. Follows directions and respectfully requests clarification when needed. Identifies needs and opportunities and presents them to the supervisor with recommended solutions. Ability to work independently with minimal supervision while collaborating with other team members, build and maintain relationships, and be results-driven. Prepare and analyze appropriate reports and other business correspondence. Always maintain a positive demeanor while contributing to a climate of collaboration and cooperation. Possesses excellent written, verbal, and listening communication skills. Foster two-way communication. Address customer concerns in a courteous and timely manner. Strong organizational and time management skills. Working knowledge of EMR database: Allscripts, Navi, Epic NCH, PowerChart. Proficient with Microsoft Word, Excel, and Outlook software. Possesses good customer relations skills and a commitment to providing quality service. Must possess excellent prioritization and time management skills. Must be able to communicate effectively and clearly. Why Choose Pinnacle? Growth & Stability: Over two decades as Florida’s largest independent home health agency. Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. Recognized Excellence: Ranked as a USA Today Top Workplace. Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics. Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now