Customer Success Manager

Location: Travel/Remote Position (Travel Required: up to 75%)Our MissionAt DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician.What you’ll doThe Customer Success Manager’s (CSM) will own all aspects of their assigned clients including implementation and ongoing account management. You will welcome clinicians to DeepScribe, train them on various aspects of the platform, help them customize their initial environment, and assist in linking their EHR to DeepScribe. Once their implementation is complete, you will shift your focus to drive adoption of DeepScribe’s platform, act as customer advocate, deliver excellent customer service, and expand adoption across your client’s provider base. The CSM is the primary contact point for customers. As such, you will quarterback their experience and also be the face of the brand.Your impact You’ll maximize time to value for our customers, enabling them to utilize all aspects of their new solutionYou’ll drive adoption of DeepScribe’s platform as measured by weekly active usersYou’ll act as a subject matter expert promoting seamless integration of our technology into our customers existing technology stack and workflowsYou’ll measure account performance against agreed-to goals and objectivesYou’ll monitor customer health, proactively address customer issues, and consistently manage customer expectationsYou’ll partner internally with cross-functional stakeholdersYou’ll work with DeepScribe’s engineering and product management teams to address bugs, document feature requests, and track customer-centric initiativesYou’ll work with our Go To Market teams to develop customer references and case studiesYou’ll position yourself as a customer advocate to deliver a satisfying experienceYou’ll use exceptional written and oral communication skills to drive conversations about success, improvement, and growthYou’ll leverage strong leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner About You You have a passion for creating a world-class experience for customersYou have previous experience in a professional customer-facing role (healthcare industry preferred)You are technologically savvy and willing to learn integration details for several EHRsYou are self-motivated, team-oriented, responsible, and focused on exceeding customer expectationsYou care deeply about your work, and believe in the importance of leveraging technology to improve patient careYou’re extremely organized and communicate well both verbally and in writingYou’re proactive, anticipate challenges, and act on these instincts We’d love to hire someone with direct healthcare experience, but it’s not required Perks and benefits $70,000-$90,000 annual salary Meaningful equity stake in the companyFlexible PTOWork from home stipendMedical, Dental, Vision, 401K and other benefits are also offered About the TeamOur customer success team thrives in a rapidly evolving environment, and has the opportunity to work with many functions to ensure our customers receive the best experience possible. Come join us in this exciting growth phaseAt DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.