Customer Success Manager
1 week ago
About Alpine IQAlpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every size, from fast-growing startups to global enterprises.We’re a fully remote team of builders who love turning complex problems into simple, elegant solutions. Our products streamline operations, power smarter decision-making, and help businesses create personalized, connected experiences for their customers.If you’re energized by fast-moving environments, creative challenges, and work that genuinely moves the needle, you’ll feel at home here.At Alpine IQ, we help businesses grow smarter through data, automation, and human connection. We’re looking for a Customer Success Manager (CSM) who’s passionate about creating exceptional customer experiences and ensuring our clients achieve real, measurable success with our platform.What You’ll DoAs a CSM, you’ll be the trusted advisor and main point of contact for our customers—building relationships, understanding their goals, and helping them maximize the value of Alpine IQ. You’ll partner across departments to ensure each client is supported, trained, and thriving.You will:Own the customer journey from onboarding to renewal, ensuring a smooth and positive experience.Build strong relationships with assigned accounts and act as their advocate within Alpine IQ.Deliver proactive support, training, and strategic recommendations to help clients achieve their goals.Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and enhance product adoption.Analyze customer data and feedback to identify trends, uncover opportunities, and drive retention and growth.Monitor renewals and upsells by identifying ways to expand product use and demonstrate value.Foster customer advocacy through testimonials, case studies, and referrals.What You Bring2+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.Proven success in driving retention, renewals, and customer satisfaction.Strong communication and relationship-building skills—both strategic and empathetic.Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, or Gainsight).An analytical mindset with the ability to interpret data and translate it into actionable insights.Self-motivated and adaptable to a fast-paced, high-growth environment.Bonus Points ForSaaS experience or a background in data-driven marketing technology.Bachelor’s degree in business, marketing, communications, or related field.A natural curiosity for technology and optimizing customer experiences.Work Environment100% Remote (U.S.-based)Company-issued laptop providedMust have access to a secure and reliable high-speed internet connectionOn-camera collaboration requiredWhy You’ll Love Working at Alpine IQWe’re a team of innovators, problem-solvers, and builders passionate about helping brands thrive. At Alpine IQ, you’ll have the freedom to take initiative, the tools to make an impact, and a culture that celebrates growth, creativity, and ownership.BenefitsMedical, Dental, Vision, and ancillary benefits401(k) Company MatchFlexible Time OffHome Office BenefitPaid Parental LeaveVirtual Events Company Laptopand More Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀PIf0e766d91a4b-30511-39045724
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