Patient Access Representative

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.The Patient Access Representative inspires trust in and offers comfort to patients and families while facilitating access to medical care through the timely and accurate registration of all patients. Collaborates and communicates with physicians and care departments to facilitate patient flow and personalize the patient experience.Required Behaviors:As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.Required Qualifications:High school diploma or equivalentKeyboard skills, typing of 35 wpm, accuracy impliedAbility to operate a computer and other office equipment (copy machines, scanners, fax machines, etc.)Prior experience in data entry and the ability to enter information accurately into computerAbility to communicate clearly and effectively in EnglishAbility to set priorities in dealing with multiple demands and interruptionsAbility to obtain necessary personal and financial information from patients who are ill and/or under stressAbility to work effectively with a team of varying personalities and culturesExcellent customer service skillsWillingness to ask patients for co-payments and deposits, as appropriateFlexibility in schedule to accommodate the needs of the patients and the departmentPreferred Qualifications:Some post high school educationKnowledge of medical terminologyKnowledge of third-party payers, billing requirements, and reimbursement methodsPrior experience in working in patient registration or a related healthcare fieldAdvanced keyboard and computer skillsAbility to communicate effectively in a second language such as Navajo or SpanishDuties and Responsibilities:Accurately obtain, input, scan, and distribute all necessary information related to a patient’s registration for inpatient, emergency, and outpatient services, in order to create and maintain an accurate medical record for the purpose of treatment and billingEnsure all scheduled patients are pre-registered and pre-register other patients when possible. Department goal for pre-registrations as a percentage of scheduled patients is 100%Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate recordsEnsure timely access to care by responding promptly to registration requests received by phone, fax or in personVerify eligibility at the time of pre-registration or registration according to policy. Department goal is to verify 100% of inpatients and DSU patients and 100% of outpatients with certain insurancesFollow managed care procedures, as applicable, to obtain authorizations for services in order to ensure payment and minimize denialsClearly explain all required forms to patients and obtain their signaturesProvide excellent customer service by appropriately greeting and responding to inquiries from patients, visitors, and physicians and directing patients and visitors to their destinationsMaintain an acceptable level of registration accuracy as defined by the department’s Quality Assurance goalsGo to patient rooms and obtain signatures on all required forms for direct admits and/or when a form is missingMaintain all department logs, reports, and recordsAttend monthly department meetings, in-service training, and other meetings as required to maintain professional growth and/or comply with hospital policyEach employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and StewardshipOther duties as assignedPhysical Demands, Environmental Work Conditions, and Sensory Requirements:Must be able to walk, sit, and stand for long periods of timeAbility to withstand frequent exposure to ill patientsMay need to work alongside caregivers in unpleasant or stressful situations, such as emergency conditions of patients, angry or upset families involved in death and/or graphic injuriesVision and hearing acuity within normal range