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Clinical Office Manager
3 weeks ago
Palmetto Retina Center is seeking a responsible, self-motivated individual to oversee day to day operations of clinical staff at PRC.ResponsibilitiesJob ResponsibilitiesOversee day-to-day operations of clinical staff & work in the clinic as a technician when needed. Help troubleshoot and solve problems related to team functioning such as team assignments, team communication, and cross-training within teams. Manage and direct the recruiting and orientation programs for clinical staff. Work closely with HR and the Director of Operations in the hiring and, if necessary, termination of staff.Direct the conduct of oral and written performance evaluations and regular salary reviews.Monitor and control overtime and staff absences.Promote the implementation of organizational decisions and monitor results.Clearly set goals and expectations for direct clinical staff to support cross-training and professional development.Observe ophthalmic technicians in their daily duties, providing guidance and feedback. Be available outside of regular work hours to deal with any clinical issues.Assist with tech meetings and offer support when needed. Assist with patient and/or physician support as required. Serve as a backup on the receiving and inventorying of medications. Perform tasks required to maintain OSHA compliance within the clinic (e.g., overseeing dating of supplies). Order office & clinic supplies for Florence office.Be responsible for the transfer of drug between clinics.Completes patient FMLA and disability paperwork.Serves as primary triage point of contact.Maintain timecards for clinical staff.Ensure daily accurate drug count and complete monthly inventory.Other duties as assigned. Required SkillsQualificationsAdministrative/office experience.At least 2 years’ experience in a retina clinical environment (Ophthalmic practice).Prior management experience strongly preferred.AttributesStrong interpersonal & leadership skills (effective listening, clear communication, effective customer problem resolution, warm demeanor). Ability to develop and maintain strong relationships with physicians, co-workers, and patients. Ability to stay organized and ensure follow-through with multiple demands and customers. Ability to master multiple computer systems (data entry and data retrieval). Maintain a positive attitude, be an example of an ideal team player, treat all PRC team members respectfully and equally, and work to create and foster a culture of teamwork throughout the organization.Work to address interpersonal issues within your team and/ or team members throughout PRC quickly and in a constructive fashion. Be open to accepting feedback and ideas from any PRC team member without taking things personally. Be willing to step in and assist any PRC team member as needed or requested.Be willing to assist PRC and the department heads with communicating organizational updates to your team members.SalarySalary is commensurate with experience. Physical RequirementsAbility to view patient images and operate computer devices, frequent use of a computer terminal. Ability to communicate via speech and hearing. Must be able to stand, walk, bend at knees and waist, raise arms over head, & lift up to 35 lbs with or without a reasonable accommodation. EEO StatementPalmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
