Help Desk Specialist 2
1 week ago
Pay Rate: $22 - $25/Hour Overview: The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level. The Specialist guides, assists, coordinates and follows-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. They analyze simple to moderately complex inquiries and determine appropriate technical area or vendor to resolve problems. They consult with Technical Advisors and IT professionals when the appropriate course of action is unclear. When a major problem is suspected, they alert the client community and team members. The role requires sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staff is required. Job Responsibilities: Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application, hardware and software products supported by IT The primary goal is to provide high quality, accurate and time-sensitive service to our customers in a high volume help desk call center environment Is responsible for providing exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues Escalate issues to next level support when the solution is unknown or cannot be found within defined timeframes Resolve 70% or more of incidents at first point of contact, achieves performance goals and increased productivity Role Characteristics: Possess strong written and oral communication skills Exhibits exceptional Customer Service soft skills Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution Illustrates high attention to incident description, detail and impact Self-motivated and goal-oriented, capable of working in a fast paced and changing environment Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas Call center environment
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Help Desk Specialist 2
7 days ago
Springfield, MA, United States HonorVet Technologies Full timeTitle: Help Desk Technician Location: Springfield, Massachusetts | 3 Days Onsite Duration: 6+ Months Job ID: 34310904 Hours Per Week: 40.00 Job Description: The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level. The Specialist guides, assists, coordinates and follows-up on client...
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Springfield, United States Ascension Federal Services Inc Full timeHelp Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and...
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Intermediate Help Desk Specialist
2 weeks ago
Springfield, Virginia, United States Chenega MIOS SBU Full timeSummaryIntermediate Help Desk SpecialistSpringfield, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our...
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Springfield, United States Valet Park of America Full timePAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our...
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Springfield, Massachusetts, United States Valet Park of America Full timePAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our...
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Springfield, MA, United States Mass Park, Inc. Full timePAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our...
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Springfield, MA, United States Valet Park of America Full timePAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our...
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Springfield, MA, United States Valet Park of America Full timePAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our...
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IT Help Desk Technician
4 days ago
Springfield, United States Robert Half Full timeJob DescriptionJob DescriptionThis successful Robert Half client is seeking a Help Desk professional to join their team in the Eugene, OR area. You will be responsible for providing end-user support for hardware, software, and access issues, Active Directory and Office 365 user administration and support end-users.Qualifications:1+ year of experience in a...
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Help Desk Specialist
1 day ago
Springfield, United States Cornerstone Defense Full timeHelp Desk Specialist - Lead Springfield, VA Active TS/SCI with CI Polygraph Job Requirements: * Serve as the first point of contact for customers seeking technical assistance over a ticketing system. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine the best solution based on the issue and details provided by...
