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Fraud Analyst
2 weeks ago
Overview We are currently seeking a Fraud Analyst. The Fraud Analyst reports directly to the Assistant Risk Manager, Deposit Fraud Management Supervisor, or Deposit Fraud Team Lead. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required. Responsibilities Triages daily/periodic review of critical reports that monitor suspicious activity as neededConducts analysis and research of account activity to assess levels of risk and detect fraudulent activityUtilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approachSupports business partners with risk related scenariosAbility to meet departmental goals satisfactorilyAssists with providing feedback to enhance departmental proceduresA degree of creativity and lateral thinking is expectedMay assist with validation testing for various departmental risk processes and technological upgradesMust be analytical and focused with the ability to conduct transaction analysisProvide assistance to other Fraud Analysts, Fraud Investigators, and Legal Process Specialists to resolve concerns and complaints from external/internal customers, fraud investigations, and/or legal order processes Qualifications 1-2 year of experience in loss prevention/retail banking/back office environment, preferably with a financial institution.Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contactsKnowledge of check fraud preferredMust have schedule flexibility and willingness to work extended hours to meet the needs of the departmentAbility to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work productMust be a self-motivated individual with the ability to be flexible and adaptable to changing prioritiesSatisfactory verbal, written, and interpersonal skillsDemonstrates ability to maintain strict confidentiality and consistently exhibits the utmost in discretionDemonstrated ability to work well under pressure and consistently meet strict deadlinesAbility to work with cross functional teamsDemonstrate solid computer skills including MS Word and OutlookAssist department staff with daily work as necessary to keep department responsibilities and deadlines with service level agreementIdentify inaccuracies, inefficiencies, or deviations and work and escalate accordinglyFlexible with schedule and willing to work extended hours to meet the needs of the department Compensation The base pay range for this position is USD $20.00/Hr. - USD $25.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
