Service Delivery Executive

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.Role Overview CBTS is seeking a dynamic and strategic Services Delivery Executive (SDE) to elevate our Application Development (App Dev) practice from tactical staff augmentation to outcome-driven solution delivery. This role is critical to embedding technical leadership earlier in the sales cycle, co-creating solution roadmaps with clients, and driving high-margin, multi-tower engagements. The SDE will serve as a bridge between pre-sales, delivery, and client stakeholders—ensuring readiness, alignment, and execution excellence across offshore and hybrid delivery models. Key Responsibilities Strategic Engagement & Road mappingCo-develop solution roadmaps with pre-sales engineers and client stakeholdersInfluence architecture decisions and delivery models before staffing beginsPosition CBTS as a strategic partner in App Dev conversationsAnalyze current staff augmentation engagements to understand resource roles, deliverables, and business impact.Develop customized transformation strategies for each account in collaboration with Sales and Delivery teams.Identify opportunities to introduce offshore CoE, PS, or SoW-based models to improve margins and reduce risk while accelerating delivery outcomes for our customers.Delivery Model Design & ExecutionDefine offshore, nearshore, and hybrid delivery constructs tailored to client needsAlign delivery architecture and staffing plans to outcome-based KPIsWork closely with Sales to position diversified delivery models during client engagements.Co-create proposals and pitch strategies that highlight CBTS’s full-service capabilities.Ensure delivery readiness and seamless handoff from sales to execution teamsPerformance & Growth EnablementDrive conversion of App Dev pursuits into signed deals through strategic influenceOptimize delivery models to improve margins and reduce operational overheadCollaborate with sales and solution teams to anchor App Dev in multi-tower dealsClient Success & RetentionServe as a trusted advisor to clients throughout the delivery lifecycleMonitor satisfaction metrics and proactively address delivery risksFoster long-term relationships that lead to repeat business and expanded scopeEstablish delivery governance standards and ensure consistent execution across SDE-led engagements. Success MetricsConversion rate of App Dev pursuits to signed dealsMargin improvement through optimized delivery constructsClient satisfaction and retention scoresContribution to multi-tower deals anchored in App Dev Ideal Candidate ProfileProven experience in services delivery leadership within enterprise App Dev environmentsDeep understanding of modern application architectures (e.g., microservices, cloud-native, containerization)Fluency in offshore and hybrid delivery models, including global team coordinationStrong consultative skills and ability to influence upstream decisionsFamiliarity with enterprise web development technologies (Python, Java, JavaScript)Comfortable navigating ambiguity and driving strategic change#LI-Remote #LI-Hybrid #LI-MJ1Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.PI92187712a81e-30511-38943926