Veterinary Client Patient Liaison, Surgery

Client Patient Liaison - Advanced Veterinary SpecialistsCompensation range: $21 - $25 hourly. Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers comprehensive services, including emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care. Position Overview:As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.Key Responsibilities:Scheduling & Coordination: Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.Client Communication: Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.Billing Support: Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.Record Management: Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.Team Collaboration: Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.Customer Service: Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.What You Bring:Prior experience in a veterinary, medical, or client-facing service environmentExcellent verbal and written communication skillsStrong organizational and time-management abilitiesFamiliarity with veterinary scheduling and medical records systems (preferred)A proactive, compassionate, and detail-oriented mindsetQualifications:Experience in a veterinary, healthcare, or customer service role.Excellent organizational and multitasking skills.Strong communication skills, both written and verbal.Familiarity with scheduling software and electronic medical records (EMRs) preferred.Ability to handle sensitive and confidential information with discretion.Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.Working Conditions:Office setting within a hospital environment.May require occasional weekend or evening hours, depending on client needs and department operations.Benefits:Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniformsHighly competitive and comparable wages based on experience and skill set.Competitive Vet Assistant and RVT CE allowance annuallyVetBloom access: Race approved continuing education, training, and curriculum libraryLicense application and renewal reimbursement for RVT’sOpportunities for growth and advancement RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse