Assistant Hotel General Manager

The Assistant General Manager supports the General Manager in overseeing daily hotel operations, leading staff, managing guest experience, and upholding The Amaya’s brand standards. This role ensures smooth operations across the property, resolves guest concerns, mentors team members, and is the acting manager when the GM is off-property.Ideal candidates are polished, service-driven leaders who thrive in boutique hospitality environments.Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to youWork EnvironmentCalm, refined boutique hotel settingMix of administrative office time and hands-on floor leadershipFast-paced with high guest interaction and daily variabilityBenefits Hotel, café, and retail discountsLeadership development opportunitiesGrowth potential into a General Manager roleCompensation:$48,000 - $62,000 yearlyResponsibilities:Guest Experience & ServiceEnsure a warm, professional, and calm guest experience throughout the propertyResolve guest concerns, escalations, and special requestsMonitor guest reviews, survey scores, and online feedback; implement improvementsUphold The Amaya’s design-forward, hospitality-first philosophyOperations ManagementSupport daily operations across Front Desk, Housekeeping, Maintenance, and Market/F&BConduct property walks to ensure cleanliness, readiness, and brand consistencyReview and refine workflows, checklists, and operational proceduresOversee inventory, vendor relationships, and supply orderingTeam Leadership & CultureTrain, coach, and support team members across departmentsAssist in hiring, onboarding, and developing staffProvide feedback, conduct evaluations, and support corrective actionsFoster a positive, collaborative, professional work environmentFinancial & Administrative OversightAssist with payroll review, scheduling, and labor managementReview night audit, daily reports, revenue performance, and billing accuracySupport cost control initiatives and operational budgetingHelp with forecasting and business planningSafety, Compliance & StandardsEnforce policies, security protocols, and emergency proceduresMaintain compliance with all health, safety, and labor standardsSupport inspections and quality auditsQualifications:You must have previous experience in a manager role overseeing a team, preferably in a hospitality role You must have 3 or more years of experience working in the hospitality field A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field RequiredExcellent communication, leadership, and problem-solving skillsAbility to stay calm, professional, and effective in stressful situationsStrong customer service mindset with a polished, guest-focused demeanorComfort with technology and learning new systemsFlexible availability (weekends/holidays required)PreferredExperience in boutique or independent hotelsFamiliarity with MEWS PMSExperience helping open or reposition a hotelAbout CompanyThe Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world’s most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they’re expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We’re building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you’re energized by design-forward environments and meaningful guest interactions, join us.