Customer Technical Support Specialist
23 hours ago
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.Assist users with data migrations whenever the user's system is Tech Refreshed.Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.Provide public folder management support (e.g., permission and administrator roles).Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.Maintain and develop IT related procedures required to support the organization.Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).Provide input for the preparation of a monthly progress and status report. Qualifications Requires a minimum of two (2) years of experience.High School Diploma required. Bachelors Degree preferred.Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.Must demonstrate the ability to multi-task and work with others to resolve IT related issues.Requires an understanding of current Microsoft supported Windows operating systems.A high level of competency in both written and oral communications skills is strongly desired.Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.Ability to communicate effectively with all levels of employees and outside contacts.Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.Physical Demands:Must be able to lift up to 10-15 poundsMust be able to stand and walk for prolonged amounts of timeMust be able to twist, bend and squat periodically
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Customer Technical Support Specialist
2 weeks ago
Dahlgren, United States Bowhead UIC Technical Services Full timeOverview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic...
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Customer Technical Support Specialist
2 weeks ago
Dahlgren, United States Bowhead UIC Technical Services Full timeOverview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic...
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Customer Technical Support Specialist
7 days ago
Dahlgren, United States Bowhead UIC Technical Services Full timeOverview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities Apply diagnostic...
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Customer Technical Support Specialist
1 week ago
Dahlgren, VA, United States Bowhead UIC Technical Services Full timeOverview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. Take the next step in your career now, scroll down to read the full role description and make your application. The candidate will provide customer support and technical assistance to users of a specific...
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Senior Customer Technical Support Specialist
2 days ago
Dahlgren, Virginia, United States AERMOR LLC Full timeLocation: Dahlgren, VAClearance: SecretPosition Type: Full-Time AERMOR is seeking a Senior Customer Technical Support Specialist (Help Desk) to provide advanced technical support, troubleshooting, and customer service for end users in Industry, Federal, and Department of Defense (DoD) environments. The individual will manage and resolve complex technical...
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Dahlgren, Virginia, United States AERMOR Full timeLocation:Dahlgren, VAClearance:SecretPosition Type:Full-TimeAERMORis seeking aSenior Customer Technical Support Specialist(Help Desk) to provide advanced technical support, troubleshooting, and customer service for end users in Industry, Federal, and Department of Defense (DoD) environments. The individual will manage and resolve complex technical issues...
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Customer Technical Support Specialist
2 weeks ago
Dahlgren, Virginia, United States Akiak Technology LLC Full timeSGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a family of SBA-certified Native American Tribal 8(a) and multi-certified companies delivering IT, management consulting, and general construction solutions to the Federal Government and commercial sector.They are seeking a Customer...
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Customer Technical Support Specialist
1 week ago
Dahlgren, Virginia, United States Watershed Security Full time $52,000 - $62,000JOB DESCRIPTIONWatershed Security, is a Veteran Owned Small Business with over 20 years' Cybersecurity and Government Contracting experiencing. Watershed is looking for a Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren, VA. Must have Two (2) years of professional experience in Industry, Federal or DoD Help...
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Senior Customer Technical Support Specialist
2 days ago
Dahlgren, Virginia, United States Enhanced Veterans Solutions, Inc. (EVS) Full timeDescriptionEVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.ResponsibilitiesProvide Tier II/III troubleshooting using tools...
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Senior Customer Technical Support Specialist
21 hours ago
Dahlgren, Virginia, United States Enhanced Veterans Solutions, Inc. Full time:EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.Responsibilities: Provide Tier II/III troubleshooting using tools such as...
