Director of Residential Facilities Operations

Job Details :General NotesBENEFITS: UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage Free Capital Metro bus ridesRetirement contributions Paid vacation, sick time, and holidaysCareer growth & professional developmentPlease visit our Human Resources (HR) website at to learn more about the total benefits offered when you join our teamPurposeThe Director of Residential Facilities Operations provides leadership and oversight for University Housing and Dining (UHD) facilities operations, including maintenance, security, and building services teams. Reporting directly to the Executive Director, this position supervises managers and indirectly oversees approximately two hundred and one staff members who ensure a well maintained, secure, and sanitary home for over 9,000 residents. The Director of Residential Facilities Operations supports strategic planning, budget management and capital project execution while driving operational excellence and fostering collaboration across all facilities functions.ResponsibilitiesManage all University Housing and Dining (UHD) maintenance, security, & building services operations. Coordinate work, develop preventive maintenance plans, schedules, and set standards and procedures for staff in all areas. Ensure quality, customer service, safety, and security concerns are immediately and appropriately addressed. Drive continuous improvement initiatives to optimize efficiency, resident, dining and customer satisfaction. Lead maintenance projects and support in all capital construction projects. Review and approve plans and specifications, coordinate work with contractors, review and make recommendations on change order scope and pricing, inspect and approve work. Collaborate and provide timely project updates to the Executive Director of Residential Facilities.Ensure compliance with UHD and university polices, by actively monitoring operations, enforcing standards, and addressing performance concerns with fairness and consistency. Provide ongoing coaching and mentorship to strengthen team performance, engagement, and accountability. Approve time sheets, and ensure required administrative documentation is timely and accurate. Promote professional development by encouraging staff to attend training and workshops to enhance their knowledge and skills that are in line with job duties. Build leadership capacity within the team.Collaborate with the Executive Director on fiscal management and long-range planning to align resources with departmental goals. Approve and review purchases, manage service contracts, and evaluate estimates. Work with Executive Director in preparing fiscal budget.Communicate professionally with staff, students, supervisors, vendors and UT departments. Respond to e-mails and all other items requested promptly. Collaborate and coordinate with staff in other departments as needed to address maintenance, security, or building service’s needs. Coordinate with UHD Marketing and Communications to deliver timely updates regarding maintenance and project activities with residents and parents. Represent UHD Facilities in campus committees and emergency planning efforts. Prepare and coordinate the campus Residential Facilities Assessment efforts. Serve in the absence of the Executive Director when required. Ensure continuity of leadership and decision-making during absences. Other duties as assigned.Required QualificationsBachelor’s degree in a related fieldTen years of progressive experience in leadership and management for facility operations and building maintenance.Ten years of progressive experience in facilities operations and maintenance in a university, multi-campus site and/or multi-building site.Experience with safety programs and compliance.Experience with budget management for operational and/or capital projects.Preferred QualificationsFifteen or more years of progressive experience in leadership and management for facility operations and building maintenance.Fifteen or more years of progressive experience in facilities operations and maintenance in a university, multi-campus site and/or multi-building site.Experience in maintaining food service equipment.Experience working at the University of Texas of Austin or a similar size institution.Experience working in combined areas of facilities maintenance and custodial services.Project Management Certification (PMP).Certified Educational Facilities Professional credential (CEFP) from APPA.Possess a working familiarity with the application of APPA standards in an institutional environment.Knowledge of the latest technologies in custodial products and equipment.Evidence of strong analytical and problem-solving skills.Excellent written and verbal communication skills.Salary Range$125,000+ depending on qualificationsWorking ConditionsMay work in all weather conditions May work in extreme temperatures May work around chemical fumes May work around standard office conditions May work around chemicals May work around electrical and mechanical hazards Repetitive use of keyboard at a workstation Use of manual dexterity Climbing stairs Climbing of ladders Lifting and movingWork ShiftMonday - Friday 7:00AM - 4:30PM, hours and days may vary based on business needs.This position may require responding to emergencies or other unforeseen situations around the clock which can include working evenings, weekends and holidays. Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----