Fleet Telematics Support Technician

ABOUT THE ROLEThe Telematics System Analyst is responsible for coordinating all Telematics activities for the Fleet organization. This includes managing hardware installation, reporting requests, driver compliance of logging requirements, geofence management, fuel and mileage reporting for IFTA and IRP, safety alert reporting, and system user management activities.Company OverviewWith roots dating to and 8,+ employees, MYR Group is a publicly traded holding company of 13 specialty electrical construction companies. MYR Group and our subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.Throughout our history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most notable projects including transmission/distribution/substation, commercial and industrial, storm restoration, and renewable (solar and wind farms) energy.Essential FunctionsDevice installation and maintenanceManage new device installationsActivate and terminate devicesSet up and maintain user profilesTroubleshootingIdentify non-communicating devices; build appropriate work orders for correctionInvestigate mileage and hours differences between Fleet data and TelematicsInvestigate public complains and provide reportsTelematics system administrationProvide various reports including alertsReconcile monthly invoicingEnsure ignition sequences are collected on equipmentEnsure aerial components collect PTO measurementsDevelop & deliver employee training on TelematicsAny other activities necessary to assist in maintaining accurate and useful Telematics dataRegular and predictable attendanceOther duties as assignedEssential functions of this position are to be performed at a Company-designated office or field locationUnderstand and comply with the Company's Code of Business Conduct and Ethics Policy and other industry-specific professional and ethical standards ABOUT YOUQualifications1 to 3 years of experience working with Telematics software applicationPrior experience providing Telematics training and support to usersAnalytics and reporting experience related to Telematics dataBachelor's or Associate's degree in Information Technology, Computer Science, Business or comparable field preferred; or equivalent combination of education and experienceKnowledge/Skills/AbilitiesGood verbal and written communication skillsGood analytical thinking skillsDetail oriented with strong problem-solving skillsTime management skillsProficiency in MS Office SuiteAbility to maintain confidentialityWorking knowledge of Fleet operations WHAT WE OFFERCompensation & BenefitsCommensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate. Two days per week remote work optionfor non-field roles depending on position and performance.Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) -Fifteen Dollar weekly premium for employee or employee plus family coverage.Dental – % employer-paid premium.ThrivePass Health & Wellness Reimbursement Program- Twelve hundred dollars annually for health and wellbeing-related purchases.AnnualPaid Time Offstarting at15 days plus 10 paid Holidays(Cultural Celebration Day is a floating holiday).Generous(k) Plan with% match up to 6%; immediate vesting, andAnnual profit-sharingpotential.Superior educational assistance program(support for educational costs, internal training, and more).Company-paid short and long-term disability, life, and accidental death & dismemberment.Company-paid business travel accident insurance.Employee Assistance Plan (EAP).Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.