Warehouse Supervisor

Warehouse Supervisor-Niagara Falls, NY Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. Summary: We are seeking a detail-oriented Warehouse Supervisor to lead and support a small Pick & Pack team, ensuring all orders are accurately pulled, packed, and shipped while maintaining high quality standards. This role involves managing inventory accuracy, overseeing cycle counts, coordinating shipments, and ensuring timely order fulfillment. The candidate will also be responsible for a mix of administrative and hands-on warehouse duties. Note: Candidates must reside in the Western New York area, as this position is based out of our Niagara Falls, NY warehouse. Key Responsibilites: Data entry-receive, track and allocate material into inventory or other warehouse locations Inspect inbound shipments for damage and/or missing material Pick, pack, label and verify material for outbound shipments Answer phone calls, emails and respond in timely manner in regard to shipments, carrier pricing, transfers and sales team Use online portals for data entry/courier shipping labels/Bill of Ladings (Ups-worldship, Fedex, other LTL carriers.) Sort incoming RMA’s and work with RMA dept to create invoices/send to Head Office Communicate discrepancies to appropriate locations, departments Ensure work environment is clean, empty trash cans, replace trash liner, sweep work areas, and bathrooms, refill soap, paper towels in restrooms Assist with receiving, packaging and shipping Perform and oversee cycle count, report on overstock, shortages, damaged or missing goods Perform timely report claims/damaged or missing material Oversee time keeping of employees Report any Health & Safety issues Operate power-jack/pallet jack/scale/dock plate used in daily movement of stock Requirements & Skills: Completion of secondary high school diploma or equivalent Knowledge of Microsoft Office applications, such as Word, Excel and PowerPoint 5+ years of experience in a supervisory role in any manufacturing or distribution industry. Excellent communication and interpersonal skills, with the ability to effectively collaborate with others. Strong problem-solving skills and the ability to make sound decisions under pressure. Attention to detail and a commitment to maintaining high standards of quality and accuracy Stand for long periods of time. Some heavy lifting 50-75 pounds At times must reach, kneel, bend to store or pull items for orders Reside in the Western NY area What Mircom Offers: Competitive salary Opportunities for professional development and career advancement. A dynamic and supportive work environment. Group Insurance benefits Company 401K program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law. Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.