Service Advisor
2 weeks ago
Dealership:L0552 Wilde HondaService AdvisorThe Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers. This individual finds and communicates additional repair and service needs to customer based on vehicle inspection. Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.The Service Advisor is supervised by the Service Manager.ResponsibilitiesAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.Skills and QualificationsStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 2/3 of time: standing, walking, driving vehicle, move, lift,Up to 2/3 of time: sitting, kneeling, reaching, talking, hearingUp to 1/3 of time: transport or place up to 50 poundsDon’t miss your chance to join a team that’s redefining the dealership experience. Apply now and start your journey with Wilde Honda
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Financial Advisor
2 weeks ago
Waukesha, WI, United States Advisor Employee Services Full timeFinancial Advisor Are you looking to expand your career and to be part of a successful team? Are you driven, self-motivated, and customer focused? If you enjoy working closely with clients, developing long-term relationships, constantly challenging yourself, and providing superior customer service and expertise, when we would like to talk to you! Our...
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Service Advisor
2 weeks ago
Waukesha, United States Lithia Full timeService AdvisorThe Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers....
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Service Advisor
6 days ago
Waukesha, WI, United States Lithia & Driveway Full timeDealership:L0552 Wilde Honda Service Advisor The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. The Service Advisor has a sincere...
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Automotive Customer Service Advisor
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Service Advisor
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Waukesha, WI, United States Boucher Group Full timeThe Boucher Dealerships of Waukesha are looking to hire Service AdvisorsPOSITION: The Boucher Dealerships of Waukesha are looking to hire a Service Advisors for their growing service departments. Sign-on bonus for qualified candidates! Job duties include but are not limited to, determining automotive problems and services by listening to customer's...
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Automotive Customer Service Advisor
1 week ago
Waukesha, WI, United States Byrider Full timeAutomotive Customer Service Advisor Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards: $17.00 - $20.00 per hour Extra monthly bonus potential of $300.00 Some overtime pay Monday – Friday 8-5 Good training plan Great software & systems Full...
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Automotive Customer Service Advisor
4 days ago
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Automotive Customer Service Advisor
4 days ago
Waukesha, WI, United States Byrider Full timeAutomotive Customer Service Advisor - W226S1700 WI-164, Waukesha, WI 53186 Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards: $17.00 - $20.00 per hour Extra monthly bonus potential of $300.00 Some overtime pay Monday – Friday 8-5 Good training...
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Automotive Customer Service Advisor
1 week ago
Waukesha, WI, United States Byrider Full timeAutomotive Customer Service Advisor - W226S1700 WI-164, Waukesha, WI 53186 Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards: $17.00 - $20.00 per hour Extra monthly bonus potential of $300.00 Some overtime pay Monday – Friday 8-5 Good training...
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Automotive Customer Service Advisor
2 days ago
Waukesha, WI, United States Byrider Full timeAutomotive Customer Service Advisor - W226S1700 WI-164, Waukesha, WI 53186 Byrider is growing! Automotive Customer Service Advisor opening! Great work hours, pay, benefits & career growth! Automotive Customer Service Advisor Rewards: $17.00 - $20.00 per hour Extra monthly bonus potential of $300.00 Some overtime pay Monday – Friday 8-5 Good training...
