Regional Manager

The Aura Living Experience Aura Living is a premier multifamily management firm dedicated to delivering operational excellence and strategic growth throughout the Idaho market.  With more than two decades of local expertise and a proven record of elevating community performance, we drive long-term value for owners, residents, and partners.  We think differently, manage with precision, and deliver results that radiate success.   Our Team is our Greatest Asset We are looking for a Multi-Family Community Regional Manager superstar to join our team.  The Regional Manager is responsible for leading the operational and financial success of a multi-site portfolio through disciplined accountability, data-driven decision-making, and a culture of continuous improvement. As the primary liaison between property teams, leadership, and clients, you will influence key performance outcomes including revenue growth, resident satisfaction, risk mitigation, and operational efficiency. Success requires a fiduciary mindset, a high standard of care in all decisions, and the ability to attract, develop, and retain top-performing talent. Position : Regional Manager Location:    Boise/ Treasure Valley, ID Status:    Full-time, Non-Exempt   Hours:    Monday-Friday 8:00am – 5:00pm We Don’t Just Say We Value Our Team, We Prove It Competitive compensation package for a full-time role Opportunities for advancement and professional development Excellent benefits, including comprehensive health care, 401(k) with company match  Paid time off and holidays Upscale and Professional work environment Culture that respects work-life balance Fun group of people in a real team atmosphere Primary Responsibilities: Team Leadership & Talent Development Recruit, mentor, and retain high-performing professionals by setting clear expectations, conducting regular performance evaluations, and building individualized development plans. Oversee onboarding and hands-on training to ensure teams are equipped to meet service and performance standards.Hold teams accountable for KPIs including occupancy, revenue targets, and service delivery while cultivating a results-driven, people-first environment.Operational Oversight Direct daily operations, leasing strategies, and service delivery across the portfolio to achieve financial goals.Perform routine site audits to ensure adherence to company policies, lease standards, maintenance protocols, safety requirements, revenue controls, and regulatory compliance.Client & Stakeholder Communication Deliver proactive, transparent communication on portfolio performance, market insights, risk mitigation, and strategic recommendations.Manage escalations, negotiate contracts within budget parameters, and cultivate long-term partnerships aligned with client objectives.Strategic Collaboration & Adaptability Collaborate with site teams and senior leadership to analyze market trends, forecast performance, and implement initiatives that elevate results.Lead change management efforts by championing best practices, performance tools, and new operational efficiencies.Resident Experience Management Resolve complex resident concerns with empathy and strategic problem-solving, turning challenges into opportunities for retention and reputation enhancement.Incorporate Resident Satisfaction Surveys, Reputation Management platforms, and service-tracking tools into daily operations with consistency and accuracy.Performance Monitoring & Reporting Deliver timely and accurate weekly, monthly, quarterly, and annual reporting, including budget variances, vacancy trends, staffing assessments, and risk evaluations.Use data analytics to identify trends, evaluate opportunities, and recommend corrective actions.Financial Accountability Maintain full fiduciary oversight of portfolio financials—budgeting, pro forma tracking, revenue optimization, and capital investment planning.Ensure all financial decisions support long-term asset value, cost efficiency, and compliance with a high standard of care.Risk Management & Compliance Proactively identify and mitigate operational, regulatory, and financial risks.Enforce compliance with Fair Housing regulations, Idaho tenant–landlord laws, safety protocols, and company standards.Revenue & Expense Optimization Develop and execute competitive leasing, marketing, and pricing strategies that increase occupancy and revenue.Recommend and lead capital improvements that deliver measurable ROI and reduce long-term operating expenses.Attributes of a Strong Candidate: Bachelor’s degree preferred. 3–5 years of multi-site multifamily management experience across diverse residential communities. Proven leadership experience with a strong record of meeting or exceeding performance goals.Strong financial acumen including budgeting, pro forma analysis, variance reporting, and fiduciary oversight.Proficiency in data analysis and forecasting to support strategic decisions.Experience with high-impact leasing, marketing, and revenue strategies.Familiarity with systems such as ResMan, Paylocity, BlueMoon, Western Reporting (preferred, not required).Strong project management skills with a focus on accountability and measurable results.Exceptional communication and collaboration skills, with the ability to lead cross-functional teams and manage conflict effectively.Comprehensive understanding of residential operations including maintenance, resident relations, and compliance.Highly organized, proactive, and capable of prioritizing in fast-paced, high-stakes environments.Knowledge of standard lease provisions, Fair Housing requirements, and Idaho tenant–landlord regulations.Do you think you have what it takes to join the Aura Living Team?If so, we look forward to receiving your resume   Powered by JazzHR