Hilton Pasadena

The Banquet Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends. QUALIFICATIONS: Three to six months related experience; or equivalent combination of training and experience Requires the ability to read, write, and speak the English language Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position Knowledge of, and ability to, appropriately interpret and follow policies and procedures Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need JOB RESPONSIBILITIES: Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner Vacuums, sweeps, mops, polishes, wipes areas clean before, during and after events Ensures that the banquet area is maintained in a clean, organized, and safe condition Ensures that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked Ensures all equipment is stored in the designated area Is always present in room and greets guests upon arrival Maintains banquet and hotel standards of food, beverage, and quality guest service Is available to present menus, answer questions and take food and beverage orders Cooks or otherwise prepares food according to recipe Assists in food production according to menu and number of persons to be served Monitors tables in assigned section ensuring all patrons are served Clears and cleans tables; resets counters and tables Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift Ensures tips are reported properly for tax processing Other duties as assigned Access to back of house areas of the hotel and sensitive information Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Storage/Liquor Room Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: At our perfectly-located Pasadena hotel, the Hilton Pasadena offers accessibility to the city's best attractions. Visitors can stroll to Old Pasadena, only minutes from the hotel with a wide range of shopping, sight-seeing, dining and entertainment options. They can swim lengths in the sparkling pool and recharge in our fitness center. We offer on-site dining, perfect for private receptions with an impeccable dining experienceApplication deadline for Colorado positions:PI288718871a72-30511-38763920